State Farm sales agent with a history of surpassing customer and employer expectations. Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals.Dedicated and tenacious sales expert, with a reputation for consummate professionalism and exemplary ethics. Remain current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services and best practices.Passionate leader, skilled at building top-performing teams focused on impeccable service delivery and accountability for goal achievement.SPECIALTIES•Personal and commercial insurance (auto, home, business, health, life)

Provide hands-on support to multiple dentists by completing prep work so they can more efficiently care for patients. Complete intake paperwork and updating patient records, sterilizing and organizing dental tools and assisting during dental procedures. Set up dental exam tables, assist during cleanings, fillings, crown placements & extractions.

• Make phone calls to warm leads that are looking to refinance or purchase an existing home – serves as the primary point of contact for potential mortgage and refinancing customers• Responsible for getting these customers on the phone with a licensed loan originator – recognized as an extremely important facet of the company, as this is the primary way the loan originators receive their leads

• Provide membership services and tours for potential members – displaying exceptional customer service and knowledge of services provided.• Perform various tasks throughout the course of a day – proves ability to handle a variety of tasks without stress or loss of dedication.• Responsible for processing monthly transactions of customers – ensuring accuracy and completeness of billing statements for hundreds of clients.• Leader among peers – takes initiative to complete tasks without being asked and is always willing to help others in times of need.• Handle payroll responsibility and processing – provides accuracy and efficiency in payroll summary submitted to accountant.• Proven leader and efficient time manager – took the lead in changing schedule to better suit members of the gym and current employees.• Delegate tasks to other employees – ensuring staff is busy during their shifts and that cleaning and membership tasks are completed in a timely manner.

• Serve as the forefront of the company – maintain and handle customer’s requests with account openings, transactions, and account maintenance.• Display of responsible nature – trustworthy employee and ability to handle thousands of dollars every day.• Provide accuracy and attention to detail – leading to 100% balance of individual cash drawer.• Monitor processing of work and audit reports – ensuring transactions are correctly inputted and bank is in balance each night.

• Demonstrated proficiency in billing and inventory – efforts lead to increase in membership retention. • Provided membership services and tours for potential members • Superior employee in management’s perspective – trusted with tasks of opening, closing, and training new employees.• Maintained cleanliness of gym floor, work area, and bathrooms – increasing customer satisfaction and comfort level within gym.

• Received phone calls, determined nature of call and transferred callers to appropriate department – boosting customer satisfaction.• Volunteered for various youth sport programs during tenure of employment increasing children involvement in physical activities.• Attended multiple staff meetings – helping to contribute ideas to assist with YMCA operations and core values.• Served as the first face people saw when coming to the YMCA – consistently recognized with loyalty and dedication to the job through customer feedback.