Tamara Dargusch Email & Phone Number

Brisbane, Queensland, Australia

Auto and General Insurance is an insurance company with many brands coming under it such as Budget Direct, Virgin Insurance, First for Women and Australia Post Insurance just to name a few. I was employed in the Claims and Assessing department specifically for new motor claims. My primary role was to lodge and guide the client through the claim process and make the decision as to whether our client was liable for the incident or not. • Front line for new motor claims • Investigation of claim and incident • Decision making as to liability • Understanding of basic and complex road rules and their relevance to liability • Compliance obligation to APRA (Australian Prudential Regulatory Authority) • Knowledge and implementation of Privacy and Trade Practices Act. • Complaints processing • To determine authenticity of claim • Make Informed decision as to the administration for the claim

Brisbane, Queensland, Australia

Energex is an energy company offering a range of expertise, products and services throughout Australia and overseas. My role at Energex was predominantly in an in-bound contact centre where I consistently met and exceeded kpi’s on a monthly basis. • Front line for full retail contestability • Investigation and follow up • Direct liaison with Energy retailers • Direct liaison with internal departments • Business to business enquiries• Knowledge and implementation of Privacy and Trade Practices Act • Complaints processing • Processing electronic and mail enquiries • Data entry

Brisbane, Queensland, Australia

My position at Telstra was in an inbound call centre environment. In this role I was expected to meet monthly kpi’s and achieve100% accuracy in call observations, which I achieved on a monthly basis. I would also cover Team Leader positions when required, which included higher duties such as analysing and approving outside norm payment arrangements; actioning the supervisor queue; logging customer complaints; handling customer escalations and remote call monitoring. By showing initiative and willingness to learn, I was also multi-trained in residential, mobile and small business departments. I was also a member of the social committee; green office program; centre for Excellence and a fire warden. Contact centre operationsCredit management of customer accounts through Investigation and systems navigation Negotiation of short-term payment arrangements Transfer and allocation of payments Data entry