Tamara Davis Email & Phone Number

United States

Integration Engineer with expertise in Integrated Solutions and automated operations

Allen, Texas, United States

Plano, Tx

•Maintain all planning and analysis activities for all regions lead sales operations, which consists of 200+ countries (North America, LTAM, EMEA, APAC and JAPAN).•Develop and manage procedures and guides for territories and sales specifications.•Train and manage a staff of 10 on specified procedures and analytical sales operations, including reports on personnel progress.•Perform planning, auditing and analysis activities for all sales operations.•Maintain and enhance sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue.•Perform complex data analysis in support of ad-hoc reporting and management requests.•Develop programs, methodologies, and documentation for analyzing and presenting data.•Evaluate data quality, applications and function to increase productivity output and maintain operations.•Review capital expenditures and analyze sales-related expenses associated with revenue forecasting, revenue reporting, sales productivity, bookings and goal attainment.

Irving, Tx

•Assists with other administrative duties, committees and special projects as assigned.•Prepares materials and schedules new employees for initial training communications style in conjunction with Sr. Director and HR Information Analyst and HR Specialist.• Responsible for entering training data into Employee Services module, and various tracking logs and reports in the HR folder/drive.•Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation.•Coordinates training session logistics, i.e. lunches, drinks, room reservations, reminders.

Successfully contributed to completing the 2010 ADA (Americas with Disabilities Act) Requirements for all Hilton Worldwide by monitoring project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy with define data fields, import data, design screens and create queries and reports.Trained contractors; coference calls and via Office Communicator.Load and quality check rates and hotel information in various distribution channels including but not limited to the CRS, GDS, HSMS, brand.com through applicable systems that include but are not limited to: Global Automated Rate Processing (GARP), ResQ, GDS, CRS and HSMS.Provide hotel support by answering procedural or system questions related to the applicable distribution channels. Contact hotels regarding responses to rate and data solicitations and resolve outstanding issues.Other projects related to updating hotel rates and information into the various distribution channels as required by the hotels and/or corporate directive.To validate workload benchmarks, track all tasks that are processed to include start and end times as documented by automated systems.

Answer inbound calls & correspondence received worldwide related to various federal debts sent to collections. Recording all collection efforts made regarding each debt certify/de-certify collection debts to us treasury offset program for offset (garnishment) of federal funds or benefit entitlements. Make adjustments to customer accounts by setting up payment plans & solving default payment plans' issues

Provide timely, accurate, and courteous responses to a high volume of telephone inquiries from both members and providers.Manage administrative and case management issues as well as data processing activities on a daily basisInterpret and effectively communicate benefits, eligibility, and claims payment information to our customers. Provide timely follow-up with other internal departments to expedite resolution of difficult/aging inquiries, and when necessary escalate those issues to management for further handling.Keep abreast of all system, contractual, compliance standard changes and policy updates, HIPPA compliance regulations, and attend additional training sessions as necessary.

Data entry customer information for commercial and consumer.Coordinate and process documentation used to establish a new account set-up or changes in the update for residential and commercial accounts. Process customer payments through bank one on-line payment or by company banking.

Schedule service installation and record account comments on a daily basis in order to maintain accurate records of transactions and capture important customer data for measurement.Provide prompt resolution of customers' cable TV service problems by providing appropriate trouble shooting techniques to prevent unnecessary truck rolls.Troubleshoots, Repairs and maintains telecommunications equipment.Provides reports and manual procedure reports, completes requests for new service. Determine methodology for installing telephone service, determines appropriateness of moderate equipment changes or modifications, call switches, and test trunks.Explain customer billing to give customers a clear understanding of charges, billing cycles, prorates, and by correcting errors and discrepancies on customers invoices.

Administrate office bin conversions and deconversions for corresponding offices.Prepare month end reports for conversion accounts and process transfer requests on networked mutual funds.Provide efficient and accurate service to Fund Companies and correspondent Brokers through researching trade problems such as trade rejects, cancellation, and corrections.Monitor settlement reports and daily reconciliation and balancing banks used for settlement activity.

Supervised on average 30 support analysts on extending consumer credit decisions.Audited high-balanced accounts for sale of twenty-five hundred dollars and above.Reviewed credit bureau reports for consumers to establish credit limits & special attention.

Ba/Bs; Of, Business Management; Business Administration/Accounting

Education record