English remote classes for brazilians. Private classes or for small groups.

- Outbound Calling: Initiated contact with potential leads through cold calls.- Follow-ups: Conducted follow-up calls to nurture leads.- Performance Metrics: Monitored and tracked key performance indicators.- Client Meetings: Participated in client meetings to gain a better understanding of services and lead profiles.

- Prospect for client pipelines and engage with leads, managing CRM, and scheduling services.- I managed customer support, sales, negotiations, and follow-ups through various channels for US-based clients.- Development of essential documents and spreadsheets such as SOPs, policies, manuals, guides, tutorials.- Handled project management using Clickup, contributing to organizational structuring and growth.- I developed and optimized marketing content for LinkedIn and local community engagement.- Daily use of tools like OpenPhone, Dialpad, Asana, Trello, ChatGPT, Canva, and Office Suite.

- Built a successful e-commerce website from scratch, handling design and functionality.- Configured pixels for conversion tracking and integrated with Meta Ads and Google Ads.- Implemented digital marketing strategies on TikTok, Instagram, and Facebook.- Provided effective customer support and monitored sales performance using analytical tools.

- Conducted negotiation and product development for the houseware market.- Managed product content pages, purchase emission, stock, and pricing.- Facilitated communication for marketing actions and major events.- Performed data analysis using tools like Power Bi, SQL, Analytics, and Google Suite and presented results to management.

Business Analyst for 1p ( B2C e-commerce) - Household Utilities.

- Provided customer service in credit anticipation and achieved monthly sales goals.- Analyzed shopkeepers' billing profiles and coordinated team communications.- Planned and conducted evaluations, suggesting improvements to the team training.

Customer service in the anticipation of receivables sector.

Direct service to the public, guiding them to the tables and service areas of the restaurant, answering questions about the operation of the store, promotions, etc. Managing the flow of tables, cleaning and organization of the restaurant.

Customer service, sales of women's clothing and accessories, organization of stock and the arrangement of items in the store display.

Customer service, sales of women's clothing and accessories, organization of stock and the arrangement of items in the store display.