Information Technology Specialist
Brentwood, Tennessee, Us
Job #1: ITD Office Automation Analyst-Provided Level 2 technical support expertise to corporate environment and offsite mobile workers including; network support in 2,000+ user hybrid (WINXP/2000/NT/95/98) LAN, hardware/software support and maintenance, system imaging and mass installations, LAN wiring, terminal block punch downs, and line testing.Job #2: (Promotion) ITD Help Desk Supervisor-Supervisory functions included; agent monitoring of incoming trouble tickets for quality control, addressed individual learning curves and conducted training to corporate Level 1 Help Desk staff, increased level of accuracy for Help Desk first response resolutions, boosted higher customer approval ratings, reduced operating costs by lowering the need for onsite Level 2 Tech Support.