•Recorded and managed research and student data in databases and preferred specialized software, ensuring there is accuracy, integrity, and confidentiality of the collected data.•Collaborated with 5 teams to develop a streamline system of operations to increase efficiency for student registration. •Advised 60-75 graduate students to address course registrations, course approvals, admissions acceptance and documentation completion. •Organized data to distribute to graduate student teams to update student records to maintain accuracy and relevancy.

•Designed technical Learning Specialization for the students with special needs, by working with 5 students, who have different disabilities, and utilizing their accommodations to provide guidance, mentorship, and support by using special learning methods and aimed to increase their GPA by 50%. •Collaborated with Student Disability specialists to connect students with appreciate resources and tools to facilitate higher education experience in the classroom. •Created individualized success plans based on medication usage, learning mechanisms, and student lifestyle. •Maintained a positive, learning environment by providing neurodivergent friendly space to create a sense of belonging.

•Teach English lessons to all Japanese elementary school students to all schools assigned.•Liaise and support Japanese Teachers and Facilitators to plan lessons and guide them with translation to records and the correct English Grammar to be used.•Evaluate students’ performance each term by administering an English performance test.•Served as an ambassador for Jamaica and the English speaking community.•Directed the development and implementation of language curricula, managing various components such as the selection of materials, the creation of assessments, and the identification of learning objectives.•Pioneered the department's student support services, ensuring that our students receive the academic and emotional support they need to succeed in their language studies.

• Provided analytical insights on agent performance and recommended improvements through adequate training.• Supervised and provided guidance to 11 Quality Analysts and 2 Trainers weekly where I provided coaching to improve their teams' performance, ensuring that they are meeting performance targets and meeting career goals.• Generated KPI and customer satisfaction reports, increasing customer satisfaction by 7% from the previous fiscal year. • Conducted contingency planning for 5% business growth over each quarter.

•Supervised and coached 11 inbound contact center Quality Analysts weekly while proving insights and tips to improve their teams’ performance.•Met with clients daily to discuss pertinent information regarding performance, agents’ learning curve, as well as initiatives that are geared to reduce the effort of the customers and allow great customer service to be extended. •Created reports by analyzing and compiling data for the tracking purposes as well as to effectively maneuver contingency planning.