Tamara Ewing Email & Phone Number

Emeryville, Ca

Consult with the sales and operations team in the Custom Luxury Department supporting their VIP clients ; regionally in Alaska, Pacific NW and National Parks of the West.

Greater Seattle Area

Responsible for business development, sales and trip operations of VIP groups’ and family travel in and around the National Parks of Alaska and the Pacific NW. Developed and operated custom trips & events for small groups and VIP clientele while adhering to tight deadlines, managing multiple group departures and was the direct liaison to each client trip.Operated 165 individual events/trips with less than 1% client dissatisfaction and solely developed and operated the company’s highest revenue trip of $630,000 for VIP group.• Continuously expanded business partnerships of vetted vendors and established aggressive net rates for profitability.• Daily coordinated & executed effective tools to minimize expenses for events through par level consistencies, inventory management, vendor discounts, computer software and time management.• Daily executed high customer satisfaction with attentive follow up of client proposals

Assist and support regional Managing Director and Senior Account Executives with in-house recognition programs, client proposals, account management, client relations, sales supportive applications and all administrative operations and duties.*Daily create and build new recognition programs for domestic and global clients in twenty-seven different countries while adhering to tight deadlines.*Daily support sales team with securing new corporate clients from $100,000 to $350,000 revenues.*Daily execute high customer satisfaction with attentive follow up of client proposals and completed programs.

Assistant Program ManagerSTEWART TRANSPORTATION SOLUTIONS, INC (Bellevue, WA) May 2010-PresentAssist Program Managers with proposal development, administrative support, client relations, accounting reconciliation, budget recaps, arranging vehicle charters for client events; and providing on-site curb service when needed. *Administratively supported high revenue programs of $25,000 to $350,000.*Assisted in developing and executing custom programs from operational and marketing support.*Increased customer satisfaction with attentive follow up of client proposals and completed programs.

Direct liaison with foundation President, Kevin Baranowski, and the development of local support with Seattle Children’s Hospital and their Skeletal Health Clinics. Administratively supporting the foundation from organizing fund raising campaigns, coordinating projects with local volunteers, leading chapter meetings and representing foundation at Seattle Children’s Hospital. Created program to honor patients attending clinic days and actively communicate with hospital administrators.

Accountable for sales, client relations and business development. Supervised 3 sales agents and 1 document specialist. Increased product availability and wholesale packages. Acted as "On Shore" liaison to 36 crew on vessels. Destination areas included Alaska, Baja (Mexico), Columbia and Snake Rivers, the Pacific Northwest and British Columbia.*Increased sales by 22% first year, 38% second year.*Recruited, cultivated and nurtured 8 new land excursion vendors for increased revenue options that offered diversity and seamless options for guest satisfaction.*Reconciled tour vendor A/P accounts, weekly reporting, and agency commissions totaling over $4.5 million over 2 years.*Increased customer satisfaction scores and re-booking conversions by 12% first year, 22% second season.

Conceptualized and developed private family custom tours with exclusive elements from 5 to 52 separate tour vendors and was accountable for all tour details and operations of programs. Executed seamless trouble shooting skills while "on call" during guest travels. Destination areas included Alaska, Washington State, the San Juan Islands, British Columbia and Oregon.*Pacific NW Department sales increased 52% over 4 years.*Designed and integrated over 15 new custom programs ranging from 3-30 day tours.*Increased sales by 35% over 4 years by providing seamless custom travel for agents and direct consumers with high % of repeat business.*Integrated local businesses into tour packages that expanded sales and company visibility.

Oversaw all day to day guest service operations of 6 employees and 24 lodge guests in remote Alaska. Streamlined and organized all hotel and guest services amenities and established effective par levels to control costs. *Created new training policy and procedure programs for service staff.*Negotiated service contracts that were delivered to the lodge during operational seasons.*Increased reservations by 38% over 3 years with high percentage of repeat guests.*Implemented new contingency protocol reducing refund attrition by 62%.

Oversaw all day to day operations and activities of 20 crew members on 4 vessels with a passenger count of up to 100. Expedited all food and beverage operations. Destination areas included Alaska, Columbia and Snake Rivers, the Pacific Northwest and British Columbia.*Maintained 25% employee retention over 4 years due to implementing progressive training policy and procedure programs.*Increased customer purchase options by 18% each season by offering shore excursions, guest amenities and upgrade options.*Increased reservations by 32% over 4 years by executing exemplary guest experience and accessibility to on board booking programs.*Decreased per Diem guest expenses due to progressive inventory control and effectively managing financial reporting.