Tamara Ford Email & Phone Number

Northville, Michigan, Us

* Led a cross-functional team in migrating critical business partner/customer data from several systems into SAP ECC, resulting in multiple successful customer master data migrations.* Developed and implemented data validation processes across three SAP clients, enhancing data quality and reducing errors by 50%*Streamlined master data maintenance processes by collaborating with global sales teams and customer service, improving efficiency by reducing the time of account creation from 5 business days down to 2 business days.*Drove SAP configuration for business partner account maintenance, supporting business growth.

Clinton Township, Michigan, Us

* Streamlined customer service workflow processes markets, improving data accuracy and efficiency by 30%.* Managed a team of customer service coordinators, ensuring on-time delivery of complex products like Aftermarket, Military, OE, and Commercial Vehicle seating while adhering to ITAR compliance.* Served as SAP SD module subject matter expert, providing training and support to sales, marketing, and customer service teams, resulting in increased user adoption and productivity.

Clinton Township, Michigan, Us

* Led the launch of the first RECARO Aftermarket Service Partner Program, expanding market reach and increasing revenue through dealer network training and development.* Created documentation and maintained SAP work instructions and processes for the customer service team.* Streamlined account management workflow processes across European and American markets by maintaining SAP data accuracy and consistency, enhancing operational efficiency and customer satisfaction.

Clinton Township, Michigan, Us

* Managed SAP master data including customer, material, and pricing information for multiple sales organizations, ensuring data accuracy and consistency.* Served as SAP SD subject matter expert, providing training and support to sales and customer service teams, optimizing system utilization and process efficiency.* Collaborated with cross-functional teams to implement SAP modifications, aligning system capabilities with evolving business requirements and driving process improvements.

Clinton Township, Michigan, Us

* Consistently exceeded customer satisfaction goals by providing exceptional support, resolving complex issues, and building strong customer relationships.* Demonstrated expertise in seating products and services to effectively troubleshoot customer inquiries, offering knowledgeable solutions and improving customer satisfaction.* Leveraged strong communication and problem-solving skills to efficiently handle Commercial and Aftermarket seating on-time delivery requirements, de-escalate tense situations, and drive customer loyalty.

Fort Worth, Texas, Us

* Resolved complex account issues including lost titles, incorrect electronic payments, and NSF funds, improving customer satisfaction and recovering outstanding funds.* Effectively handled problem phone calls, providing exceptional customer service and escalation resolution.* Mentored and trained employees on complex account management processes, enhancing team performance and knowledge transfer.

Providence, Rhode Island, Us

* Ensured financial accuracy and security by conducting daily vault and ATM reconciliations, and verifying teller balances.* Developed and trained team members through cross-training initiatives, enhancing overall branch efficiency and preparedness.* Provided essential leadership support as backup for the Head Teller, demonstrating strong problem-solving and decision-making abilities.