Tamara Fresh-Tocci work email
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Tamara Fresh-Tocci personal email
Experienced Manager with a demonstrated history of working in the health care industry. Skilled in Banking, Coaching, Sales, Customer Satisfaction, and Customer Retention. Strong professional with a MBA focused in BUSINESS ADMINSTRATION from Webster University.
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Sr. Manager OperationsFreseniusrx Apr 2021 - Present⬧ Analyze call center operations, improving efficiency and service delivery.⬧ Manage diverse departments, optimizing workflow and customer satisfaction.⬧ Develop leadership skills in supervisors and employees, to meet KPIs with a focus on quality and continuous improvement.⬧ Evaluates performance and provided feedback regarding resolution of employee relations issues ⬧ Partner with Director to implement data-driven strategies, ensuring consistent excellence in Customer Service, Credit Review, and Enrollment.⬧ Spearhead process improvement initiatives, revolutionizing workflow in enrollment and credit review departments to significantly enhance turnaround times.⬧ Cultivate cross-functional synergy, sharing best practices to elevate pharmacy performance and streamline operations across departments.⬧ Analyze operations with Director, implementing data-driven strategies to achieve consistent performance across Customer Service, Credit Review, and Enrollment.⬧ Created and oversee inter-departmental cooperation, sharing best practices and streamlining processes to boost overall pharmacy performance and efficiency. -
Sr. ManagerChange Healthcare Aug 2018 - Apr 2021Nashville, Tennessee, Us⬧ Led strategic call center operations, optimizing systems and processes while managing onshore and offshore teams to meet customer SLAs consistently.⬧ Developed and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, and performance standards⬧ Implemented innovative recruitment and training strategies, enhancing team performance and workflow efficiency for both inbound and outbound operations.⬧ Analyzed client performance metrics, conducting weekly to quarterly reviews and leveraging TNPS and CSAT data to drive quality improvements.⬧ Partnered with senior management to develop strategic plans, aligning organizational structure with long-term business objectives.⬧ Spearheaded call center transformation, aligning operations with strategic goals and driving continuous improvement in customer satisfaction metrics. -
ManagerTri West Healthcare Alliance Dec 2016 - Aug 2018⬧ Managed 3 Supervisors, and up to 60 Front line employees to include in office as well as Embedded staff located in the Department of Veterans Affairs facilities⬧ Work with provider services to build a network of providers in the Tri City area to be able to connect Veterans with Providers for scheduled appointments⬧ Spearheaded project launch of new appointment scheduling application, revolutionizing veteran healthcare access and streamlining operations.⬧ Served as liaison between the contact center and up to 6 Veteran Affairs Medical Centers (VAMC)⬧ Partnered with Call Center Director to develop strategic business work plans, aligning team goals with organizational objectives.⬧ Oversaw daily inbound and outbound activities, including quality assurance, adherence monitoring, and appointment scheduling processes. -
Operations ManagerAccredo - An Express Scripts Company Sep 2014 - Dec 2016St Louis, Us⬧ Fostered leadership development for supervisors and employees, enhancing team performance and resolving employee relations issues effectively.⬧ Spearheaded department training for new drug launch, ensuring seamless integration and knowledge transfer across the contact center.⬧ Collaborated with Operations Manager to analyze call center efficiency, implementing data-driven improvements to optimize performance.⬧ Worked with all lines of organization to ensure 100% achievement of all metrics⬧ Implemented targeted coaching strategies focused on quality metrics, driving continuous improvement in customer service delivery.⬧ Analyzed call center efficiency with Operations Manager, implementing data-driven improvements to optimize performance and achieve key metrics
Tamara Fresh-Tocci Skills
Tamara Fresh-Tocci Education Details
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Webster UniversityBusiness Adminstration -
University Of South FloridaMass Communications
Frequently Asked Questions about Tamara Fresh-Tocci
What company does Tamara Fresh-Tocci work for?
Tamara Fresh-Tocci works for Freseniusrx
What is Tamara Fresh-Tocci's role at the current company?
Tamara Fresh-Tocci's current role is Sr. Manager at FreseniusRX.
What is Tamara Fresh-Tocci's email address?
Tamara Fresh-Tocci's email address is tl****@****msn.com
What schools did Tamara Fresh-Tocci attend?
Tamara Fresh-Tocci attended Webster University, University Of South Florida.
What skills is Tamara Fresh-Tocci known for?
Tamara Fresh-Tocci has skills like Mangement, Customer Service, Inside Sales, Hiring, Coaching, Management, Research, Customer Satisfaction, Banking, Employee Training, Team Management, Call Centers.
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