- Engaged with customers to understand their training needs and recommend suitable courses.-Communicate with customers to tailor training solutions based on individual customer requirements.- Provided detailed and accurate quotations for both training courses and associated travel expenses.- Effectively communicated with customers to address inquiries, provide information, and ensure customer satisfaction.- Played a pivotal role in guiding customers through the training selection and booking process, ensuring a positive experience.- Coordinated and managed bookings for Public (online) and Private training courses.- Scheduled and organised participant attendance for training sessions.- Orchestrated seperate travel logistics for a team of five trainers.- Developed and maintained schedules for trainers across diverse locations in Australia and New Zealand.- Ensured meticulous planning and attention to detail for successful training program execution.

- Maintain Shopify e-commerce site for The T-Shirt Co. - Customer Support for The T-Shirt Co and multiple fulfillment clients including high profile companies Redbubble and Canva.- Collaborate with Warehouse staff, Digital Print Floor Staff to efficiently fulfil customer orders.- Social Media creation and management.- Data Entry for Monthly Sales Reports using Excel.- Handling high volumes of customer inquiries via phone, email and online chat.- Invoicing and Purchasing via MYOB- Processing customer artwork, identifying and rectifying issues in files.- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.- Working with external Marketing and SEO team to optimise sales.- Offered support and troubleshooting with multiple software programs including FileMaker, CRM Software and various client online Hubs.

- Co-ordination of client decorating projects from inception to completion.- Logistical Management of project dispatch and delivery.- Collaborating with Third-party suppliers and decorators.- Liaise between the Customer, Design Team and Production floor to create final product.- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.- Maintained schedules, managed deadlines and interfaced with teammates to support production activities.- Invoicing and Purchasing via MYOB