Tamara Gonzalez Email & Phone Number

Stockholm County, Sweden

Stockholm, Sverige

In my current role, where I oversee multiple departments including Credit, Customer Service, Pre-Collection, Backoffice, and AML, I have driven significant reforms and honed the expertise of each team, markedly boosting our operational efficiency. My focus on strategic planning, process optimization, and agility in decision-making has strengthened our internal capabilities and resilience. I excel in managing and motivating a diverse, team, highlighting my strengths in strategic… Show more In my current role, where I oversee multiple departments including Credit, Customer Service, Pre-Collection, Backoffice, and AML, I have driven significant reforms and honed the expertise of each team, markedly boosting our operational efficiency. My focus on strategic planning, process optimization, and agility in decision-making has strengthened our internal capabilities and resilience. I excel in managing and motivating a diverse, team, highlighting my strengths in strategic leadership, adaptability, and fostering a culture of continuous improvement within the finance sector. Show less

Stockholm, Stockholm, Sverige

As the Department Manager, I played a crucial role in developing and executing strategies, plans, and frameworks that were key to improving cost-efficiency and reaching our objectives. My leadership was characterized by actively engaging, motivating, and coaching employees towards peak performance, seamlessly integrating these efforts with my broader responsibilities to enhance operational efficiency and internal capabilities. This experience further solidified my expertise in… Show more As the Department Manager, I played a crucial role in developing and executing strategies, plans, and frameworks that were key to improving cost-efficiency and reaching our objectives. My leadership was characterized by actively engaging, motivating, and coaching employees towards peak performance, seamlessly integrating these efforts with my broader responsibilities to enhance operational efficiency and internal capabilities. This experience further solidified my expertise in strategic leadership, adaptability, and the promotion of a high-performance culture. Show less

Stockholm, Sverige

As a Department Manager, my role is to ensure that the department achieves the goals in SLA’s and KPI’s. I am involved in developing the tactical plans to deliver the overall collection goals. My role is also to contribute to the implementation and execution of strategies, plans, frameworks, including the respective investment activities and to drive the implementation of related measures.Another area of responsibility is to ensure that cost-effectiveness is considered and to ensure that… Show more As a Department Manager, my role is to ensure that the department achieves the goals in SLA’s and KPI’s. I am involved in developing the tactical plans to deliver the overall collection goals. My role is also to contribute to the implementation and execution of strategies, plans, frameworks, including the respective investment activities and to drive the implementation of related measures.Another area of responsibility is to ensure that cost-effectiveness is considered and to ensure that the goals set are met within my areas of responsibility. One of my most important tasks is to lead, engage, motivate and coach the employees to deliver the highest possible performance, and provide continuous follow-up and feedback. I have great experience in “change work” and lean as the industry requires it. Show less

Stockholm, Sverige

As Team Leader, my role was to ensure daily operations, priorities and personnel. Ensure that the department's resources where used efficiently, that work plans and goals are met. A large part of the work consisted of preparing reports regularly and ensuring that processes where followed in accordance with guidelines. Another of my tasks was to ensure that the department provided an excellent customer experience.

Stockholm, Sweden

As Coodinator, my role was to support the Collection department and the department manager in the daily operation and ensure that customers with payment difficulties where managed operationally. My role was responsible for scheduling and performing regular staffing evaluations and feedback to PD plans. I made sure to identify the training needs for the entire department, follow-up of achievements, coaching and increase the motivation of the department.

Stockholm, Sweden

As a collection agent my role was to handle customers with payment difficulties and ensure that they were handled efficiently and with high customer service quality. Manage outgoing calls according to goals and establish payment arrangements according to policy.

Stockholm, Sweden

Worked as a substitute teacher in various schools and in various subjects, including Spanish, history and religion.

Etnology

Organization And Leadership

Individual courses