TADDM & CCMDB - Responsible for leading a team of 32 individuals who work on site in addition to remote locations- Responsible for leading teams of global employees as they support a local mission- Provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results.- Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements.- Simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs.- Foster teamwork and inclusion across organizations, cultures and geographies -- and promote IBM's diversity and inclusive leadership and IBM Values. Support activities and projects involving cross-functional teams which contribute to IBM success.- Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. Assure employee equity and encourage employee growth and opportunity. Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs.

Public Speaking - Responsible for teaching, managing and assessment of two sections of Public Speaking in the division of Communication and Fine Arts- Teaching students strategies using informal communication as a tool to develop knowledge, formal oral communication skills, team building exercises, and research to promote information literacy

- Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development- Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction- Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc.- Ensure response to all customer inquiries and processing of customer requests, including name, address and rate changes, suspensions, disconnects, resumes, taking payments, and changes in vertical services- Support retail associates in working the sales floor and serving customers, including but not limited to working with customers who indicate a desire to disconnect, performing retention activities to save customers, greeting customers in a professional and friendly manner, serving customers, and answering phones- Identify and communicate areas of improvement regarding store operations