developed a profound appreciation for the significance of exemplary customer service while managing a small business, fostering warm, courteous, yet professional relationships to cultivate repeat business and referrals.Ensured meticulous documentation, accurate accounting, and daily reconciliation to maintain operational transparency and fiscal balance.Devised and executed strategic marketing and sales initiatives aimed at stimulating customer engagement and driving increased sales.Enhanced proficiency in forecasting and proactive planning, mitigating potential setbacks to sustain business continuity and resilience.

As Branch Administrator at Nissan Zambia, I oversee and manage all facets of daily operations to ensure seamless functionality and efficiency. My responsibilities encompass a broad spectrum of duties, including but not limited to supervising administrative staff, coordinating logistics, maintaining inventory control, facilitating customer relations, and implementing procedural improvements. Through strategic planning and effective leadership, I strive to uphold the highest standards of operational excellence while fostering a collaborative and productive work environment.

Carrying out administrative support activities to ensure smooth operations in the delivery of ICT support service delivery to clients.Ensuring documents are well maintained.Making certain that meetings, appointments and travel plans flow smoothly.Intra and Intercompany correspondences as well. Ensuring the right people got the right information.Occasionally making sales and deliveries.

Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers, loan applications and following up on defaulted or delayed payments.In the time there, i balanced cash drawers, achieving zero shortages.Reconciled cash drawer and resolved discrepancies.Upheld strict financial controls by keeping funds secure and accurately transferring monies.Ensured safety and confidentiality of clients and bank assets.Provided customer records on demand, including account statements and copies of cheques.Accessed computerized financial information to answer questions related to specific accounts.Recommended bank products and services to current and prospective customers.

Performed minimal frame repairs and adjustments for customer comfortability to guarantee desired result.Lens care educationRecorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.Welcomed customers into store and securing bookings as needed.Advised customers on spectacle and sunglass choices based on prescription, style and budget to encourage repeat business and guarantee satisfaction.Processed payments and health insurance claims efficiently to minimise service delays.Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.