•Responsible for collaborating with cross-functional partners to execute all aspects of a brand new fullyintegrated eCommerce B2B business including, business planning, content strategy and development,promotional campaigns and other online marketing, website design, customer service, web analyticsand web technologies.•Serve as a liaison and primary point of contact within the Marketing organization for cross functionalpartners acting as a project manager to evaluate, prioritize, develop, manage, implement eCommerceinitiatives.•Participate in the development and execution of strategic and tactical business plans with othermembers of the cross functional and leadership team supporting the eCommerce strategy•Partner with key organizational leadership and cross-functional teams to ensure all relevantorganizational goals and implications are factored into eCommerce projects.

•Lead project discovery workshops remotely to understand the client business and long term goals.•Identify client process pain points and assist in recommendations and best practices.Tamara Harris - page 1•Author functional/technical specification requirements that are used to guide development, QA andUAT.•Write user stories and acceptance criteria during development and sprint planning stages.•Partner closely with Design team to validate all designs/UX align with requirements.•Lead User Acceptance Testing with clients and triage valid issues.•Internal team Leadership:•Create SFRA Confluence templates for the BA team with out of the boxfunctional requirements documentation while working with otherdepartment leads to improve overall process.•Partnered with an internal team to deliver an out of the box SFRAaccelerator.•Partnered with an internal team to establish a standardized JIRA process.

• Manage the requirements engineering process throughout the development life cycle, eliciting, documenting, analyzing and harmonizing functional and non-functional software requirements. • Create, order and manage the backlog of user stories and product defects to ensure that the work defined for the team is meaningful to the customer, yet realistic and attainable for the development teams. • Participate in requirements workshops and reviews, in a cross-functional setting, to support verification activities, traceability, and assessment/analysis of risk. • Actively lead discussions to continuously validate that the captured functional requirements align with the technical requirements and design comps. Perform gap analysis when they don’t align. • Facilitate scoping of product requirements and setting of business priorities to align product roadmaps and deliverables. • Support sprint planning and reviews, development estimation, and incremental feature delivery in tight collaboration with Clients’ and LiveArea Technical teams • Serve as gatekeeper to ensure that software implementation complies with User Experience design (UXD) guidelines and standards for harmonized user interface/interaction, and that designs meet end-user expectations. • Support software quality in test planning by identifying testability of requirements and supporting review of test plans, test cases and defects • Perform integration and functional triage and facilitate user acceptance testing (UAT) • Assist in internal and end-user education, training and evaluation of feedback to support initial product rollout, as needed.

• Meet with business partners to gather eCommerce business requirements.• Translate business requirements into functional specifications by developing business and system requirements deliverables using standard formats, including use cases, user stories, conceptual process models, flow diagrams and related documentation.• Determine, document, and prioritize requirements from the business and present these requirements in a manner that is agreeable, measurable, and flexible.• Schedule, coordinate, and facilitate requirements gathering sessions with the business to identify and drive complete requirements.• Incorporate Use Cases, Visio diagrams, and page mockups into the functional requirements as needed to help with communicating the requirements.• Manage the organization and documentation of business requirements to ensure the Project Team develops and implements solutions that meet customer needs and minimize defects prior to implementation.• Approve wireframes and design concepts to validate against requirements to reduce scope creep.• Guide clients through software configuration and data loading.• Assist with the creation of test plans and pre-UAT testing, documenting and tracking issues and ensuring timely issue resolution.• Work with QA team to come up with a test plan and test cases for the initiative at hand.• Perform and lead client UAT to confirm requirements were met and create defects as necessary.

• Manage and lead a team of Implementation Specialists through discovery, development, QA, UAT and execution of highly sophisticated Enterprise level custom integrated websites ranging in value of 50,000 to 500,000.• Manage data validation for seamless integration with ERP, CMS, CRM, and back-end business functions.• Provide resource management, estimating and/or scope management of the project as well as quality and performance metrics of the team. • Identify risk, communication plans, change management, financial performance and overall client satisfaction.• Direct collaboration with on/offshore .Net developers, Project Management, Consulting and Design teams.• Assure that project processes and project handoffs are clearly adhered to and that all team members understand their responsibilities and performance expectations.• Perform functional and technical quality assessment as well as triage and report issues• Conduct client training on software and project tasks• Constant efforts to improve process and increase efficiency, revenue and quality

Overall management for the Deployment team associated with the Ecommerce products and systems sold to our valued customers. The position also includes the management of maximizing profits, generation of revenue and monitoring timely project billings. The Deployment Manager also manages a pool of contractors as necessary for the development, installation and testing of the products and services, in order to effectively support our customers while meeting or exceeding performance targets.• Leads delivery, development and implementation of technology solutions for clients. Functions include resource management, service operations management and/or scope management of the project or client engagement, quality and performance metrics of the engagement and/or team, resource management of both technical and non-technical resources associated with the engagement or team, including risk, communication plans, change management, financial performance and overall client satisfaction.• Assure that projects and associates are carefully managed to ensure that the proper resources are assigned at the proper places and on the proper projects, that processes and project handoffs are clearly adhered to and that al subordinates &/or contractors understand their responsibilities and performance expectations.• Partner with Consulting and Sales Management to ensure that sales and product pipelines are closely monitored to ensure that the Professional Services and Deployment group is properly prepared to respond to required delivery expectations, as well as manage any such expectations that may require areas of realignment.• Ensure career development discussions are taking place with all associates to identify, develop and mentor those with high potential.• Ability to lead a team of personnel by providing leadership, assistance and advice. • Responsible for timely notification to the Account Managers of issues that may impact timeline and/or project budget.

• Supervise and lead a team of Implementation Specialists, .NET Developers , Integration Developers and Web Designers through discovery, development and execution of an integrated website.• Review new implementation specification documentation created by Consultants before resource allocation to ensure that all aspects of project are detailed. Address gaps with Consultant for correction.• Manage client expectations and their understanding of Commerce Solution offering, implementation process and web architecture related to commerce products.• Ensure implementation processes and procedures are followed by team members. • Identify and implement improvements for best practices for continual improvement of client experience, satisfaction, operational efficiency and maximizing value added billable services.• Assist Professional Services Manager with team resource allocation and prioritization for site build, integrations services installation, custom development, training, design, functional testing/QA, issue resolution and site deployment.• Work with Implementation Specialists in resource allocation for quick service ticket resolution.• Liaison to R&D• Consult on solutions to client requests pertaining to functionality and business requirement requests.• Work with client to efficiently gather and accurately load data and content for custom website implementations.

• Works with client to efficiently gather and accurately load data and content for new sites• Performs site quality testing against test scripts• Prepares site related documentation. Ie: Test Scripts, Site Reference Manuals & Implementation• Assist with Management Console training and support to clients• Works with Client to set up and implement ExpressCommerce sites• Performs first pass troubleshooting on bug related incidents• Responsible for logging time towards projects, accurately and timely• Works with Production Coordinators to ensure high level of customer satisfaction