Avp, Operations Leader
Current• Responsible for management of the relationship between Genpact and the clients throughout the relationship life-cycle, including adherence to contractual obligations, SLA’s, policies, procedures and lending legal/compliance requirements. • Identification of process inefficiencies; Requirements gathering and solutioning.• Partner with Business Dev. team and Senior Leadership to develop negotiation strategies for renewal of existing contracts and winning proposals for prospective… Show more • Responsible for management of the relationship between Genpact and the clients throughout the relationship life-cycle, including adherence to contractual obligations, SLA’s, policies, procedures and lending legal/compliance requirements. • Identification of process inefficiencies; Requirements gathering and solutioning.• Partner with Business Dev. team and Senior Leadership to develop negotiation strategies for renewal of existing contracts and winning proposals for prospective clients.• Collaborate with internal teams to ensure contract specifications are executed on-time and as agreed.• Identify, report and mitigate risks and issues using the governance process and reporting tools.• Work with operations to identify potential revenue leakage areas and develop mitigation approaches.• Work with Senior Management and Legal to develop a strategy for resolving disputes and actively participate in client dispute discussions. • Directly manage the client discussions surrounding demobilization events.• Strategize and collaborate with analytics and FP&A to optimize financial outcomes and drive initiatives to meet planned budgets, improve account profitability and reduce operational overhead. Show less
