Tamara Jack Email & Phone Number

Provides expertise, resources, education and support to pharmacists and field leadership. Supports staff training experiences and development opportunities.Conducts data and clinical reviews and taking necessary actions to ensure accuracy and appropriateness of medicationsReviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultationDrives compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes

Gathers and analyzes loan applicants' financial data to evaluate risk. Assesses creditworthiness of individuals, companies, and institutions. Collaborates with other financial experts to approve or deny loans.

Answering and directing phone callsEvaluate patient's demographics and information as needed to complete requested ordersResolving complaintsEvaluate patient's demographics and information as needed to complete enrollment applications.

United States

Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.Led employee relations through effective communication, coaching, training and development.

Assist Patient's in the new/reorder processManaging large amounts of inbound calls in a timely mannerIdentifying patients’ needs, clarify information, research every issue and providing solutionsResolving product and service problemsRecommend additional products that may be necessary or available to the customer

Assists Customers with purchasesHandle Money

Analyzed large amounts of data to find patterns of fraud and anomalies.Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.