Tamara Jung Email and Phone Number

Key Responsibilities

Key Responsibilities(Nr of employees: 40, Direct Reports 8)Provide local and regional Sales leadership with excellent Operations support to serve our Customers, exceed quota and contribute to Company Business GoalsDirect supervision of 8 employees regarding support and coaching, as well as performance management and personal developmentEnsure that Operations contributes to the development of local strategy, planning, budgeting and regular review of performance… Show more Key Responsibilities(Nr of employees: 40, Direct Reports 8)Provide local and regional Sales leadership with excellent Operations support to serve our Customers, exceed quota and contribute to Company Business GoalsDirect supervision of 8 employees regarding support and coaching, as well as performance management and personal developmentEnsure that Operations contributes to the development of local strategy, planning, budgeting and regular review of performance against business plan and regional objectivesBalance business requirements vs efficiency and cost effectiveness Ensure the strategy for Operations is clearly understood and implemented Represent Operations on Regional Leadership team meetingsManage the CER teams and resources and Shared Services required to deliver: Sales Operations, Customer & Services Operations, Business Operations and General AdministrationRecruit and Develop a high performance TeamInnovation & Continuous Improvement to all activities and processesProcess alignment between all the Branches in the regionLeading, driving and initiating of projects and process improvements Show less

Key Responsibilities(Nr of employees: 12, Direct Reports: 6)Provide regional Operations Leadership needed to serve our customers, exceed their targets and fully contribute to company business goalsManage the Customer Operations team in Central Eastern European RegionMeasure the Quantity, Value, Growth, Quality of the Customer Operations and report that performance against agreed Service Level Agreements & TargetPartner with sales management that supports… Show more Key Responsibilities(Nr of employees: 12, Direct Reports: 6)Provide regional Operations Leadership needed to serve our customers, exceed their targets and fully contribute to company business goalsManage the Customer Operations team in Central Eastern European RegionMeasure the Quantity, Value, Growth, Quality of the Customer Operations and report that performance against agreed Service Level Agreements & TargetPartner with sales management that supports their business objectives and strategiesWorking closely with customer operations leaders and Service Centers in other regions to ensure alignment on roles and responsibilitiesRecommend and implement enhancements to existing or new business processes for building better alignment in CER and in EuropeEnsure that all customer operations functions are performed in a timely, cost-effective manner consistent with established operations proceduresEstablish management reporting for the sub-function, establish reviews, measure and report on customer satisfaction Participate and drive projects, upgrades, testing and process improvement initiatives Show less

Key Responsibilities Customer Service – All aspects of customer service. In particular, polite, timely and accurate help and advice to exceed the expectations of both internal and external customersEnsuring all Order Management related processes, deal with referrals, credit notes, prospect orders, owns relationship with service center, planning, shipping, deals with escalations and standard legal formsOwns Backlog Management & EOQ , attend all EOQ related calls, work… Show more Key Responsibilities Customer Service – All aspects of customer service. In particular, polite, timely and accurate help and advice to exceed the expectations of both internal and external customersEnsuring all Order Management related processes, deal with referrals, credit notes, prospect orders, owns relationship with service center, planning, shipping, deals with escalations and standard legal formsOwns Backlog Management & EOQ , attend all EOQ related calls, work closely with sales on must ship list, check hold reportDatabase/Customer Records Maintenance – Keeping accurate customer records, ensuring files and databases are maintained to a high standard.Policies and Procedures – Ensure policies are accurate, up to date and implemented within the team.Implementation of global system enhancements regarding customer operations ensure that all team members are aware of any job related changes and work according them.Responsible for external customer satisfaction and go-to person for field salesStaff Supervision - provide support, assistance and guidance to the team members in line with company guidelines.Performance/Development – perform regular performance reviews and goal settings for all team members, monitor individual progress and implement relevant training programs. Involved in recruiting and training of new employees.Participate in projects, upgrades, testing and process improvement initiativesPrepare documents for local audit, SOX and internal audit. Archiving – Ensure all documents are archived based on country specific legal requirements. Show less