Tamara Keane Email & Phone Number

Sacramento, Ca, Us

- Leading and developing a team of Partner Success Managers (PSMs) within the West/Central Enterprise segment, driving key results for our district partners and the company. - Responsible for 91+ Enterprise accounts on Team Book of Business, totalling in over $14M in ARR. - Regional expertise in Enterprise management in California, Texas, and the Pacific Northwest. - Responsible for developing Customer Success talent, improving the team’s operational rigor, and driving customer success results on key metrics such as product adoption, renewal, and growth.- Coaching and developing a team of 5 PSMs working within the Enterprise segment in the West/Central region. - Demonstrated success with internal partner teams to deliver on both customer and company goals. - Experienced with Salesforce, ChurnZero, Jira, ZenDesk, FileZilla - utilizing data to drive decisions.

-Successfully implemented 15+ ENT accounts, 10+ Tier 1 and 2 accounts since June 2021 -Successfully facilitated product expansions in 8 Enterprise accounts since June 2021-Optimized workflows in Enterprise accounts to streamline processes maximized in efficiency, leading to strong adoption -Mentored 3 Partner Success Managers through onboarding to solo proficiency2021 - 2022 -Co-created new Federal Program Monitoring (FPM) workflow, dashboard, support materials, and working sessions-Zero churned accounts

- Account Net Retention: 132.93%- Account Gross Retention: 100%- Organized and Facilitated the 2021 California Virtual User Gathering - Managed $2,014,446.55 in Account Contract Value- Average Churn Score: 5.83

Sacramento, California, United States

- Leader of Secondary Instructional Team- Co-Leader of Academic Intervention Specialists, Bilingual Team- Coordinated Initial/Summative ELPAC assessments and State Seal of Biliteracy exam district wide - Built processes for Reclassification and RFEP monitoring district wide, trained district teams- Managed master scheduling and EL student placement for secondary sites- Facilitated pilot, adoption, and professional development plan for new EL Curriculum district wide - Supported with Federal Program Monitoring Reviews and Title III Budget

Sacramento, California, United States

- Provided formal and informal staff development/training related to both research and practice for classroom teachers and site coordinators- Monitored school progress towards achievement of the district goals through review and analysis of data to ensure all decisions and program implementations were data driven.-Visited school sites to assist site administrators in monitoring effective program implementation.- Created and continually developed relationships with colleges, universities and career technical schools to provide services and opportunities for students.- Conducted research and utilized data to assist administrators in ensuring students success and achievement.- Collaborated with other departments to develop strategies and support services to provide for seamless district-wide transitions.

Stillwater, Oklahoma, United States

- Led Secondary Teacher Cohort (English) students through licensing- Taught CIED 4473 English Learners in the Secondary Classroom and CIED 4720 Internship

Jenks, Oklahoma, United States

AP Language and Composition, ELD, AVID, English

Catoosa, Oklahoma, United States

Teacher/ELA Department Chair, ELD, English, Reading Intervention

Woodland, California, United States

Teacher, ELD, Reading/Writing Support, English, AVID

Ed.S, Language, Literacy, And Culture Education

California Administrative Services Credential, Education

Master Of Education - Med, Education

Master'S Degree, Education

Single-Subject Teaching Credential, Secondary Education And Teaching

Bachelor Of Arts - Ba, English Language And Literature/Letters