Tamara Kennington Email & Phone Number

Charlotte, North Carolina, United States

Duties and Responsibilities:Build efficient service schedules for technicians in supported locations while adhering to the service standard operating proceduresPartner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.Emergency dispatching – Coordinate ETA with Drivers/Service Technicians and CustomersWork with District Operations to incorporate local knowledge to increase scheduling… Show more Duties and Responsibilities:Build efficient service schedules for technicians in supported locations while adhering to the service standard operating proceduresPartner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.Emergency dispatching – Coordinate ETA with Drivers/Service Technicians and CustomersWork with District Operations to incorporate local knowledge to increase scheduling optimization Reschedule any required work from the previous day and change or make additions to the schedule as needed due to varying conditionsReview district dashboard and service health check daily – identify aging open service orders, upcoming PFI, and recertification’s and ensure work is scheduled. Lead weekly District Service Planner meetings with district management. Make recommendations to maximize staffing, delivery, and service efficiencies.Work with District Operations to prioritize, schedule or eliminate aging open work ordersWork with District Operations to ensure data collation and service work is posted dailyFollow up on work that remains outstanding in service order pool and in CRMPartner with Delivery Coordinator to ensure timely response for emergencies and execution of service and delivery related tasks as necessary Show less

I am a quick learner. I have a great ability to build up a team of employees. I have been noticed for my customer service skills. I was with a fast paced company for 29 years working myself up the work place ladder. • Complies with state real estate laws and adheres to the policies to ensure seamless internal and external audits• Assist in hiring, training and managing a sales team to exceed quotas• Recruit, Hire, Train and manage a high performing sales team.• Leading… Show more I am a quick learner. I have a great ability to build up a team of employees. I have been noticed for my customer service skills. I was with a fast paced company for 29 years working myself up the work place ladder. • Complies with state real estate laws and adheres to the policies to ensure seamless internal and external audits• Assist in hiring, training and managing a sales team to exceed quotas• Recruit, Hire, Train and manage a high performing sales team.• Leading retail initiatives, leveraging support from head office stakeholders, analysing results and feeding back commercial recommendations Show less