It Analyst
CurrentInstalling and configuring computer hardware, operating systems and applications for new staff andupgrades on existing staff’s computers Maintaining computer systems and networks Setting up new users' accounts and profiles Taking staff through a series of actions either face to face or over the telephone to help set up systemsor resolve issues Maintaining computer systems and networks Working continuously on a task until completion (or referral to third parties, if appropriate) Replacing parts as required Troubleshooting which includes computer and network problems, diagnosing and solving hardware andsoftware faults Providing support to the IT Manager and Group IT manager which includes procedural documentationand relevant reports and ensuring documentation and reports are up to date Ensuring the successful backup of data Ensuring that the printers are in good running condition and enough supplies are available always Providing IT support to Pretoria staff