Tamara Liberda Email & Phone Number

Florida, United States

Reimbursement ServicesUnderstands and applies the fundamental concepts, processes, procedures, workflows and practices required to complete the implementation deliverables in a timely and accurate manner.Effectively manage and provide resolutions to issues and develop solutions to client specific problems as they relate to the implementation processing requirements for the customer.Successfully implement new business and renewing client business with the Flexible Spending Account, including other variables, such as: FSA Card feature, Auto Claims, and electronic file transmission.Manage daily client requirements based on compliance and contractual obligations for Flexible Spending accounts.Ensure client's new implementation process is handled timely and efficiently, following through to receive all signed documents.Participated on the renewal team - ensuring all enrollment materials were compliant and accurate.Operates independently on a day-to-day basis reporting to the manager of the department.Manages and/or assists in a successful transition of new clients to Operations.Participates in or directs meetings both internally and externally as applicable.Respond to client requests by analyzing and resolving basic issues with new requirements, special projects, and/or problems through identification of Ceridian resources.

Manage daily client requirements based on compliance and contractual obligations for Flexible Spending accounts.Ensure client's annual renewal process, updated Plan Specifications, is handled timely and efficiently.Participated on the renewal team - creating the design of the new Plan Specifications sent to the client on an annual basis. Implemented the Plan Specifications to FSA Client Services. Participated on the Green Belt team to reduce the FSA Renewal Cycle Time. The purpose was to increase the percent of January effective participants that will be activated on time, thus, decreasing FSA Client Services labor hours associated with the process while increasing participants and client satisfaction. Responsibilities also included updating the Plan Specifications merge to include all changes pertinent to the project, and defined the procedure for FSA Client Services.Maintain participant enrollment information in our administrative systems, including ensuring the timely and accurate handling of participant adds, terminations and election changes.Effectively manage and provide resolutions to issues and develop solutions to client specific problems as they relate to the daily processing requirements for the customer.Successfully implemented new business with the Flexible Spending Account and existing clients with the FSA Card product.Operates independently on a day-to-day basis reporting to the manager of the department.

Assisted in achievement of Sales Goals for Commercial and Consumer business by distributing leads from MAPS (Marketing and Advertising Prospect System) to the field for follow-up. Work with SLHCs (Sales Lead Handling Coordinator) and Sales Reps on how to use MAPS, and identify and implement changes. Report on marketing program performanceLead Tracking. Successfully converted Marketing leads from an old database system to the new MAPS system, but still able to get leads from the old database for reporting purposesAccurately assigned 800# / Extension# for Direct Mail AdvertisingReconciled CAPS (Centralized Account Processing System) Postage, maintaining accuracyDatabase Development. Successfully developed the Contact Database and introduced it to all department personnel and trained all users. Continue to enhance the Invoice Database and maintain each division within, including development of necessary changes for subsequent yearsManaged 99% of all MAPS Mail requests and performed a majority of the help desk duties for the team. Successfully mastered the Lead Management and System Administration portions of the MAPS systemInitiated and developed a help desk to manage all incoming questions and concerns regarding the MAPS system. Followed through with setting it up in Lotus Notes

Reconciled monthly Medicaid bills for the State of Michigan in excess of $2 million servicing 16,000+ SubscribersFacilitated monthly bill runs; allocated $8 million dollars from the State of Michigan to the correct Medicaid division each month in the accounts receivable systemDecreased 17-month backlog of Medicaid bills by implementing process improvements

Provided customer service to Employers and EmployeesPer State guidelines, performed tasks including pro-rating accounts and processing refunds

Determined legislative decisions for Employee applications based on each State's guidelinesProcessed applications within a structured turn around timeDeveloped Quality Assurance for all correspondence to customersDesigned and implemented a training program for new employeesMaintained cross-functionality with other Department unitsLed a seminar on office organization

Bachelor Of Fine Arts, Communication Design

General Studies; An Emphasis In Art And Psychology