Tamara Liberda Email & Phone Number

Florida, United States

Reimbursement ServicesUnderstands and applies the fundamental concepts, processes, procedures, workflows and practices required to complete the implementation deliverables in a timely and accurate manner.Effectively manage and provide resolutions to issues and develop solutions to client specific problems as they relate to the implementation processing.

Manage daily client requirements based on compliance and contractual obligations for Flexible Spending accounts.Ensure client's annual renewal process, updated Plan Specifications, is handled timely and efficiently.Participated on the renewal team - creating the design of the new Plan Specifications sent to the client on an annual basis. Implemented the.

Assisted in achievement of Sales Goals for Commercial and Consumer business by distributing leads from MAPS (Marketing and Advertising Prospect System) to the field for follow-up. Work with SLHCs (Sales Lead Handling Coordinator) and Sales Reps on how to use MAPS, and identify and implement changes. Report on marketing program performanceLead Tracking..

Reconciled monthly Medicaid bills for the State of Michigan in excess of $2 million servicing 16,000+ SubscribersFacilitated monthly bill runs; allocated $8 million dollars from the State of Michigan to the correct Medicaid division each month in the accounts receivable systemDecreased 17-month backlog of Medicaid bills by implementing process improvements

Provided customer service to Employers and EmployeesPer State guidelines, performed tasks including pro-rating accounts and processing refunds

Determined legislative decisions for Employee applications based on each State's guidelinesProcessed applications within a structured turn around timeDeveloped Quality Assurance for all correspondence to customersDesigned and implemented a training program for new employeesMaintained cross-functionality with other Department unitsLed a seminar on office.

Bachelor Of Fine Arts, Communication Design

General Studies; An Emphasis In Art And Psychology