Tamara Lima Email & Phone Number

San Francisco, Ca - California, Us

Responsible for the Customer Success team at Token Transit. We work with over 200 municipal and regional transportation agencies across North America who use our B2B2C SaaS and hardware solutions to bring flexibility, convenience, and ease to the rider journey by letting people buy fares using their phones. We help transit agencies through onboarding, technical implementation, marketing and comms for riders, adoption, and expansion of our ticketing solutions. The Customer Success team is also responsible for supporting our riders and working with our technology partners.

San Francisco, Ca - California, Us

New York, New York, Us

Joined through acquisition of Remix.

San Francisco, Ca, Us

While overseeing 30 government enterprise accounts, I was responsible for collecting, summarizing, sharing, and advocating for a representative customer voice (“the planner”) across Remix. Includes both qualitative and quantitative data such as NPS and customer feedback through stories, use cases, videos, and quotes. Liaison between Engineering-Product-Design and Go-To-Market teams connecting the critical feedback loop from customers to product. Built customer evangelists and top-notch references. Supervised technical product expert on Customer Success Team (including Remix Scheduling and Mobility). Shared best practices, reports, success stories, lessons learned across the community of local government peers, growing our value and brand.

San Francisco, Ca, Us

Managed up to 75 transit agency and city/county/MPO/state/DOT accounts across the USA, CAN, AUS, NZL such as TransLink Vancouver, Chicago Department of Transportation, Palm Beach TPA and Miami-Dade County. Responsible for onboarding, adoption, renewal, expansion, x-sells, and building trust with users and executives across the organization. Very low portfolio churn rate. Specialize in turning around high-risk accounts and detractors by exceeding client expectations and building strong relationships. Represented and presented at conferences.

San Francisco, Ca, Us

As PM, led a team of five developers and one designer for Remix Transit. Deep understanding of customer personas, jobs-to-be-done, and use cases to drive user value and experience. Scoped product/feature requirements, managed sprints, ran prototypes, and shipped improvements weekly while meeting quarterly OKRs. Prioritized and achieved buy-in for product vision and roadmap, internally and externally. Developed positioning strategies to differentiate and maintain sole source in the market. Owned product launches.

San Francisco, Ca, Us

Work directly with transit agencies around the world to improve public transportation through technology. One of two CSMs to start. Grew and scaled the Success processes and team to over eight individuals.

Backpacked around ten countries in South America for one year. With a 30 liter backpack, I took every form of transportation I could focusing on buses for both local and long distance travel. Studied Spanish in Buenos Aires and even visited Antartica and Cuba for the trip of a lifetime. Saved all money beforehand and came in under budget. Check out more about my trip at www.TransitTrekkers.com.

Walnut Creek, Ca, Us

Executed and managed transportation projects for public and private sector clients including Stanford University, BART, AC Transit, City of Oakland, Safeway, Apple, and Google. Specialized in transportation impact analysis (CEQA), transportation demand management, transit/BRT planning, travel demand forecasting and traffic calming. Facilitated round table discussions, presented at City Council meetings, and proactively engaged stakeholders. Experience includes transportation impact analysis, travel demand forecasting, traffic operations analysis, bicycle and pedestrian enhancement plans, signal coordination and optimization, transit operation improvement, and transportation planning for vehicles, pedestrians, bicycles, and transit. Project experience includes site access and circulation studies, transportation demand management, Environmental Impact Reports, freeway analysis, and microsimulation. Software experience includes Synchro/SimTraffic, Traffix, Advanced Excel, VISSIM, and TransCAD.

Auckland, Nz

Auckland, Nz

Worked with customers directly, everyday on the sales floor. Educating customers about the benefits of merino wool, inspiring them to have adventures in nature wearing Icebreaker wool, and providing great service with a smile. Managed and trained other team members. Led marketing pursuits with neighboring businesses including SF Run Club. Top contributor in sales internationally for Icebreaker, the world leader in merino wool.

San Luis Obispo, Ca, Us

Led high-school students through multidisciplinary, hands-on engineering labs such as coordinating a series of traffic signals with VISSIM. Mentored and motivated minority students to attend college in engineering.

San Luis Obispo, Ca, Us

Organized and executed Cal Poly’s largest campus event (40,000 attendees) by coordinating all publicity including press releases, marketing, and website while managing and delegating work to three other students. Implemented innovative procedures for advertisement and correspondence with local media.

San Luis Obispo, Ca, Us

Directed and advised hundreds of new college students through academic orientation by training and managing a staff of 60 student leaders. Handled all customer service interactions with incoming students, parents, administrators, and community members while resolving problems that arose.

Bachelor Of Science (Bs), Civil Engineering With Transportation Concentration

International Baccalaureate Diploma