•Troubleshooting hardware related issues•Troubleshooting complex software related issues•Troubleshoot network related issues for both WAN and LAN environments•Tracking service request/incidents in a Customer Relationship Management tool•Analyze and resolve complex technical problems over a wide variety of systems.•Active Directory functions such as: group policies management, Account Creations, Password Resets, and OU Management•Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)•Re-imagine devices •Provided Tier 1, Tier 2, and Tier 3 technical support for inbound requests and on-call services•Created user/group login IDs in Windows AD•Configured printing parameters, network configuration, passwords, and permissions

• Installed, configured and supported MacOS and iOS/Windows • Provided Tier 1, Tier 2 and Tier 3 technical support for inbound requests and on-call services • Created user/group login IDs in Windows AD • Configured printing parameters, network configuration, passwords and permissions • Installed and set up virtual machines on Windows, MacOS, and Linux systems with platforms such as VMware ESXi, VMware Workstation, VMware Fusion• Monitored, maintained and troubleshoot VDI • Performed application installations, upgrades, troubleshooting and maintenance • Managed organization’s assets via ManageEngine/JAMF, identifying system vulnerabilities and security risks • Performed security updates and patches to eliminate security risks • Identified and coordinated resolution of environment-related issues with personnel • Supported end users and provided basic training to new users • Communicated with application vendors for upgrades, enhancements and technical support • Created manual for departmental duties