Tamara Lopez Email & Phone Number

Houston, Tx, Us

Cork, Ireland, Ie

Cork, Ireland, Ie

Phoenix, Az, Us

Cork, Ireland, Ie

Responsible for growth and execution of service and inspections across the West Texas Region.• Service Margin growth YoY in FY19 of 70.0%• Total Sales growth YoY in FY19 of 61.7% • Operating income % growth YoY in FY19 of 10.9%

Cork, Ie

• Oversee and drive the daily support activity associated with the service department: purchasing, scheduling, inventory management, billing/disputes, deficiency quoting, training, and fixed price contract work.• Monitor and improve the productivity of all departments and drive growth of operations by streamlining processes, ensuring proper training, and reducing costs.• Prepare and deliver clear performance expectations and performance reviews for (16) direct reports. • Manages customer relationships and drives all warranty-related issues to resolution.• Maintain profit and loss accountability for budget and gross margin delivery for all service operations.• Resolving elevated or complex issues, questions, or requests for Fire Sprinkler, Fire Alarm, Security, and Suppression, Service Departments. • Created and implemented 5 steps of service program with the following results: • 8.7% service margin growth • Total T&M revenue growth of 9.9% in FY16 • Increased tasks per day and reduce non-billable tech time. • Increased technician First call fix rate by 12.3% • Improved customer satisfaction score by 31.3% • Increased sales leads from total field employees by 44.6%

Cork, Ie

• Managed a large scale 24/7 project at Denver International Airport. • Implemented training programs, communication processes, and response plans.• Provided fire alarm system training to multiple on-site entities, as well as Denver Fire Department. • Developed and maintained project paperwork such as schedules, event logs, and staff procedures.

Cork, Ie

• Organized warehouse and staging areas to be more efficient and intelligible. • Improved cash impact in electronic inventory held onsite by 66% without impact to customer service.• Exceeded business goals by developing stock list and increasing overall inventory turns by 51%.• Through continuous process improvement eliminated all negative balances in all inventories.• Reduced excess parts totaling over 160K in credits to the district in 5 months for a 99% improvement.• Developed and maintained processes for district purchasing, inventory management, EHS, waste management, improved scheduling, technician stock levels, and SOX compliance.

• Prospected, qualified, and created proposals for fire system repairs, inspection services, and government RFPs.• Handled decisions regarding the scheduling and movement of manpower. Ensured all service requests and dispatches are well documented, coordinated, prioritized and organized. • Effectively coordinated and scheduled service activities and resources to ensure customer expectations and commitments are met while delivering high quality service. • Served as the main point of contact for service customers, and provided support and information for field employees, office personnel, and customers.. • Proactively followed-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received. • Reviewed, processed and distributed all service documentation including service orders, timesheets, packing slips, purchase orders, as assigned.Maintained training in fire protection code, permit process and educated clients on AHJ requirements.