bookeeping for end of year strata

nt-Line Customer Service Representative:· Processed customers troubleshooting issues using Citrix portal.· Dealt with customers worldwide which had to use proper adequate and excellent customer service skills to provide the support the customer had needed.· Had to determine the urgency of the situation depending on the issue and judgment· Followed constantly changing procedures thoroughly· helped customers through urgent situations in a timely manner· Documented easy to understand notes for the future case handlers· Multitasked by talking to two different clients on different phones at one time

Handling staff of 8, dealing with issues such as interviewing potential staff, conducting performance reviews, as well as providing or organizing training and development· Prepare schedule for staff using hours provided by head office and complying; managing payroll and submitting every week.· Meeting sales quota of previous years and excelling the quota.· Merchandising entire store as per head office request; organizing special promotions, displays and events;· Maintain store clean and neat as per head office standards