Tamara Ott Email & Phone Number

Denton, Texas, United States

I act as a liaison between the driver, distribution personnel, and all internal departments.I manage customer service expectations for the On-Site Dedicated Target account. I revamp operational processes to reduce accident ratios, improved on-time delivery performance to 99.5% and streamlined all processes.I created a training course for drivers to execute driver-assisted unloads with an electric pallet jack. I developed class work, hands-on training and certified 134 drivers without any incidents in 5,684 unloads.I monitor and Review KPI’s and increased the fleet size to accommodate load capacity fluctuations.I manage service processes from tender acceptance until delivery of shipmentI ensure payroll accuracy for assigned drivers and resolve discrepancies.I track and reviewed safety and training requirements for Driver ManagersI provide spot quotes and rates in coordination with sales for Customer changes. I reviewed the P&L to mitigate billing discrepancies, make corrections, reduce unnecessary expenses and improve revenue. I provided a new model, cost factoring and played a key role in negotiating a contract change.

Denton County, Texas, United States

I led and retained a designated fleet of drivers and establish strong working relationships.I led a minimum fleet of 60 manned tractors.I planned loads daily on the Fleet for the Target Dedicated account and dispatch drivers.I interviewed drivers, review performance records before bringing them onto the fleet.I tracked ENO, SPS and training requirements. Counsel drivers and review in follow up meetings.I managed service levels of 98% for on time pick-up and delivery.I tracked safety and training requirements on daily basis.

I developed and implemented a back haul process and tracking system, based on TM 8.0 routing to provide 100% on time pick-up and delivery to the Target Distribution Center.I oversaw daily hands-on customer-related situations and resolving load discrepancies.I served as the first line of communication for customers and vendors. Also served in that capacity for backhaul accounts for the purpose of managing and streamlining invoice discrepancy queue information, service reporting and trailer management. I communicated service-related issues through proper channels and follow up. I scheduled appointments with Vendors and the Distribution Center. I delivered a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations.I planned loads with Drivers/Trucks and work with other Terminal ECT members, as it relates to load planning, while resolving load targets and insuring on time delivery.I monitored assigned loads, document and make appropriate notifications of issues.I anticipated and facilitated problem resolution on all loads for total customer satisfaction.I managed service issues, research, and code service failures.I oversaw knowledge of customer contractual requirements.I communicated effectively and professionally with Customers, Operations Drivers and all levels of leadership.I responded to drivers and other terminal needs and assist with emergency situations.

Austin, Texas, United States

I managed inventory of all outlying properties for inspections and listings.I maintained MLS for properties across the agency.I led showings and developed contracts to bid on HUD properties. Completed monthly market reports and MQC’s for all Asset Managers.I incorporated listings into various MLS boards and reviewed HUD statements and closed out the property listings.I directed special projects and interfaced with a number of offices regarding information pertinent to properties.I oversaw internal supplies inventory and trained all office staff on current job duties, processes and procedures, and managed inventory of more than 200 properties congruently.

Austin, Texas Metropolitan Area

I managed showings and wrote contracts to bid on HUD properties.I served as liaison with agents across the state, reviewing and monitoring various job tasks to ensure compliance.I reviewed, amended, and uploaded inspections reports and video of various inspections. I completed listing agreement packets and coordinated showing with buyers, sellers, and realtors.

Fort Hood, Texas, United States

I was certified in a variety of military and para-military container inspection techniques. I provided automated data research and tracking of all repair materials and parts. I monitored repair timeframe and all ISO container shipments in the Army Container Asset Management System.I fielded direct customer inquiries and researched part numbers and stock information, through FEDLOG automated program. I troubleshot a number of computer issues, fixing issues as required.