Tamara Priest Email & Phone Number

Austin, Tx

Directs the design, planning and implementation of training programs aligned with the objectives and strategy of the company.Oversee the quality of all (virtual) classroom and technology-based training and development activities, including needs assessment, curriculum development, course design/planning and logistics, content delivery, and related training materials.Establish systems, processes, standards, and measurements that assure quality, accurate and effective training.Drive accountability measured by KPI's and metrics to share feedback with senior management.Identify needs, build strategic implementation plans and execute long term solutions in the training department.

Austin, Texas, United States

Assessed training needs and employee development goals. Created and implemented training plans, materials, and programs.Supervised and facilitated training for all trainers to ensure their effectiveness.Personally led training classes as needed for Policy Sales Agents.

Austin, Texas, United States

Structured a formalized training with measurable objectives and goals. Identified training needs by evaluating strengths and weaknesses. Collaborated with training team, Policy Sales, and Contact Center leadership team to ensure training curriculum is current and effective. Personally led training classes for both Policy Sales Agents and Contact Center as needed.

Austin, Texas, United States

Facilitated on-the-job coaching, developing training material, and conducted training sessions for new hires. Accountable for graduating trained Contact Center Representatives that can achieve Transfers Per Hour targets. Evaluated performance, provided feedback, and adjusted training program as needed.

Austin, Texas, United States

Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs.Complete follow-up calls, inquiring about the consumer's experience and making sure their needs were met. Assisted training team with on-site training classes by demonstrating best practices to support new hires in their learning curve.