Tamara Richards Email & Phone Number

London, United Kingdom

As CSM, I apply a pro-active management approach to servicing clients and I am able to exercise reasonable judgment regarding the need to escalate issues to the Client Service Delivery Manager, and to appropriate senior management.Principal Responsibilities:- Tight alignment of agreed service requirements with measureable results- Being the point of escalation for service issues and enhancements- Building relationships with clients to continuously improve understanding of requirements and expectations- Driving client service planning in partnership with the CSDM for existing and new clients- Recognise / promote / communicate / reward excellent client service within the operational teams- Owning the overall process of a booking from the first point of contact to a completed sale- Continuously monitor sales performance and make sure the customer moves through the sales process correctly while also researching market trends and products of competitors- Must act as a bridge between the company and its current market and future markets- Answering and following up on all queries, offering advice and introducing new productsSkills & Experience:- Comprehensive understanding of Fund Accounting (NAV and Financial Reporting)- Previous exposure to, and comfort with, dealing with senior client management- Ability to initiate and deliver change- Strong interpersonal skills- Highly articulate with excellent communication (written, verbal, listening) skills- Excel, Word and PowerPoint proficient- Good networking contacts and abilities- Methodical, measured and thoughtful- Ability to present and motivate- Excellent organisational skills- Flexibility to travel as required (to client offices etc.)

London, United Kingdom

William Hill, the home of betting, is one of the worlds leading betting and gaming companies and the most trusted brands in the industry. As the Shop Manager, my role was to manage a team of three and ensure the smooth running of the store.Main duties include:- Engaging and interacting with customers through in-depth knowledge of William Hills diverse range of betting products, including our state-of-the-art gaming machines- Maintaining professional personal appearance and a clean and tidy working environment - Being a Company ambassador by creating a welcoming atmosphere for customers and employees- Delivering continued support and training to all team members ensuring that they fully understand and comply with Gambling Commission Regulations.- Processing the daily security checks flagging any fraudulent transactions to head office- Ensuring all health and safety measures are in place and strictly adhered to by all team members- Achieving and monitoring of KPI's such as sales, salaries and stock loss targets- Maintaining all marketing objectives and deliver the promotion and merchandise so that monthly shop team targets are met- Face to face problem-solving in store and dealing with all forms customer complaints

London, United Kingdom

Main Duties & Skills gained:- A passion for customers- Excellent verbal communication skills- An open, enthusiastic and positive approach- The ability to work within a team- Flexibility to support the business- The ability to build rapport with customers quickly- Good questioning and listening skills- Confidence to advise and demonstrate to customers the features, actions and benefits of our products- Able to work efficiently in a pressurised environment- Excellent retail standards and visual merchandising skills- Gaining Supervisory experience- Excellent customer service skills- The ability to plan, prioritise and delegate workload- Understanding of how to interpret financial information- The ability to motivate others to deliver the best possible standards- Excellent interpersonal and communication skills- The ability to manage and resolve customer complaints- Being a role model of high standards of personal presentation

- This involves crowd management as well as navigating spectators to their event as well as the nearest food and beverage tents, first aid sight, I also control mobility transport for the needy which involves picking them up from the entrance of the Olympic park then bring them to the events and then repeating the same procedure on the spectators way out of the park.

I have also gained exemplar retail experience working as a sales assistant for Noble Collection. My role required me to communicate to a varied and particularly demanding range of customers. I have gained various skills from this occupation, such as following very strict and specific punctuality constraints. Other technical skills include cashing up tills, till checks and memorising specific 6-digit codes for the items that provided me the ability to be swift-handed and coherently efficient with customers.Other retail experience includes working at Harrods. This role involved merchandising film memorabilia. During my time at Harrods I was required to follow an authoritative dress code, communicate with a various array of customers, and create presentational item displays to help the purchaser’s experience more atmospheric. This skill has taught me how to market certain products, especially products related to one of the most popular film franchises of our modern time, Harry Potter.

Btec National - Distinction Grade, Business And Health And Social, Financial Maths (C) & Btec Health And Social Care, Passed

TRAINING COURSES CERTIFICATE ATTAINED: - Customer service level 2 - Retail Certificate Level 2 - Level 2 indoor supervision (SIA security.

Gcse, A* - C

Grades 8 A* - C including Maths and English