Tamara Rosser Email & Phone Number

Learning and Develpment professional leading the design, development and delivery of extraordianry learning experiences. Growing instructional designers through new and enhanced skill develpment to exceed learning and development industry standards.

I design online and classroom training utilizing Articulate Storyline 3, Camtasia, Adobe Premiere Pro, Power Point and Microsoft Word to educate employees on existing process changes, new products, new systems and soft skills. I also, facilitate professional and leadership development, and New Employee Orientation.

Managed client customer relationship, 256 imaging processes, and 100+ employees in addition to writing SOPs, BRDs and training in India.

Conducted job fairs, promoted new hires and onboarded them.

Managed 30+ employees and all cash processes for Long Term Care, Life, and Annuity initial premiums, renewal premiums, claims and commissions. Developed production standards and metrics to drive process improvements and establish operational objectives.

Managed 40+ outbound call center representatives, developing incentive programs, handling escalated calls and monitoring attendance, call quality and performance. Collaborated with account managers to provide accurate training with customer scripts for new hire and refresher training.

Bachelor'S Degree, Educational/Instructional Media Design, A

Associate’S Degree, Business Administration And Management