- Utilize Snow Software Asset software to track, audit, and report on license compliance.- Manage the life cycle of various hardware CIs via ServiceNow to increase accuracy and productivity.- Participate in the development of policies that promote lean practices and increase efficiency.

- Employed ServiceNow and the Change Management process to track the addition, modification, and removal of the health system's CIs.- Assisted the other I.T. departments in redesigning their ServiceNow forms and guided them on how to utilize the information contained within. Helped with updates to CIs to keep information current.

- Author of 100+ documents used by department in support of health system.- Proven ability to lead and mentor individuals to maximize levels of productivity while forming a cohesive team environment.- Strong knowledge of systems and software used by the health system, ranging from legacy systems to newly integrated software.- Entrusted to audit and monitor departmental work to ensure compliance with corporate policy.- Exceed demands to learn quickly, be versatile, and take on varied roles and responsibilities with interest and enthusiasm.- Analytical thinker who has the ability to quickly resolve user access issues and earn high degrees of customer satisfaction.

- Created, modified, and deleted access to various computer systems and applications within Henry Ford Health System for a user community of almost 20,000 individuals.- Responsible for much of the training of new employees to the department.- Spoke to user community on the importance of computer and sensitive document security.