Tamara Settles Email & Phone Number

Fort Lauderdale, Florida

Hollywood, Florida

• Forecasted call volume for the Direct Marketing department• Executed staffing strategies to ensure service levels are met• Monitored call traffic demands, adherence and assisted with budgetary forecasts, expense and revenue projections• Worked as a technical liaison between department management, Information Systems, Telecom and Systems Manager in resolving software issues and system modifications as needed• Assisted with Market Prominence modifications/implement scripts/action sets/results and zone schedules• Utilized Avaya to skill Agents and track/report phone data • Provided assistance to the Director as needed• Retained accountability for performing Project Administrator duties

Hollywood, Florida

• Generated commission reports for over 200 Telemarketing Agents, Supervisors and Managers.• Maintained over 700 toll free phone numbers/process toll free number requests for ad campaigns• Accountable for troubleshooting Market Prominence and Phone issues• Created workflows/job aids for training newly hired agents• Monitored data loads and call campaigns

Hollywood, Fl

• Inputted and resolved Field Sales Appointments in the Market Prominence system• Generated and distributed Telephone data reports daily, weekly and monthly from the Fujitsu System• Compiled and generated commission reports• Tested 200 toll free numbers for accuracy to enhance marketing abilities within the company• Assisted the Project Administrator to meet reporting deadlines

Greater New York City Area

• Acted as the Assistant to the Managing Director of Customer Affairs/Service• Organized Member Council and Grievance & Appeal Meetings• Assembled bulk mailings for the Geographical Subcommittee Meetings• Coordinated and distributed daily tasks to the other secretaries/clerks• Tracked budget expenditures and ordered department supplies• Handled heavy phone volume, typed correspondence letters and handled the Manager’s (3) calendars

Diploma, Nursing

Activities and Societies: Certified in CPR

Certificate, Crystal Xi Advanced