Tamara Shaffer Email and Phone Number

Seasonal taxation preparation

Cross-sold complementary products and services to customers.Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.Established new customer accounts through perseverance, dedicated cold calling and exceptional service.Developed new business by networking with valuable customers.Immediately addressed problems with customer accounts to promote quick resolution.Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.Provided an elevated customer experience to generate a loyal clientèle.Scored in top 10% of employees in the successful resolution of issues

Implemented marketing strategies which resulted in 46% growth of customer base.Initiated two key partnerships which resulted in 54% revenue growth.Developed new process for employee evaluation which resulted in marked performance improvements.Responsible for creative design for prominent points program.Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.Developed media kits.Planned and executed events and marketing programs, producing five times target Number of qualified leads.Supervised marketing department's monthly analysis of customer acquisition data and campaign performance.Reviewed files, records and other documents to obtain information and respond to requests.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Built long-term customer relationships and advised customers on promotions.Helped drive profit goals and achieve monthly quotas.Hired all representatives for Rewards Department.Supervised and trained over 24 associates.Trained and mentored new employees to maximize team performance.Managed schedules, accepted time off requests and found coverage when shifts were short.Kept employees operating productively and working on task to meet business and customer needs.Tracked receipts, employee hours and inventory movements.Adhered to company standards and compliance requirements for operations and cleanliness of all areas.Investigated and resolved customer inquiries and complaints in an empathetic manner.

Kept employees operating productively and working on the task to meet business and customer needs.Tracked receipts, employee hours and inventory movements.Refused service to intoxicated guests.Adhered to state laws regarding alcoholic beverage service.Cleaned, mopped and vacuumed the bar area.Managed bar inventory, restocked supplies, and placed orders.Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.Enthusiastically and appealingly described food and drink specials to guests.Carefully followed safety and sanitation policies handling food and beverages.Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.Upheld strict cash handling procedures.

Contributed ideas to concept development, strategic planning, and business operations.Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.Tracked expenses with spreadsheets and reported on client budgets.Wrote professional business correspondence and produced reports detailing updates.Partnered successfully with local business owners to produce do local fundraising.Strengthened company's business by leading implementation of local singles night events.Developed and rolled out new policies.Created new revenue streams through actively reaching out to local establishments for business growth. Directed and coordinated marketing activities and policies to promote products and services.Completed quarterly forecasting and monthly financial reviews.Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and objection handling documents.Preserved brand integrity by monitoring the consistency and quality of marketing content.

Manage the promotions department with 20-27 employees.Ensure Marketing Representatives comply with established company and departmental policies and procedures.I opened the Player Rewards and marketing for the Salamanca casino.Hiring the opening staff and helping to promote with opening events.Communicates information to staff.Trains and evaluates new and existing personnel.Resolve disputes among guests or representatives.Monitor representative functions for performance evaluation.Maintain and distribute the monthly calendar of events.Develop representative schedules and maintain sick/personal time and time-off requests.Adhered to all confidentiality requirements at all times.Cross-trained and backed up other customer service managers.Investigated and resolved customer inquiries and complaints in an empathetic manner.Trained staff on operating procedures and company services.Effective liaison between customers and internal departments.