Tamara Stokes Email & Phone Number

An Information Technology Professional with 20 years of experience, focused in the areas of Helpdesk management, equipment purchasing, support and setup for a large corporation with multiple global locations. A proven expert with the ability to adapt to the ever changing needs of a corporate, IT environment. Is a self-motivated individual with a proven, work ethic including the ability to manage multiple assignments without supervision. A strong communicator that can assess and quickly address the needs of multiple user groups with a strong desire for customer satisfaction. An individual focused on professional development, with the desire to attain additional knowledge and skills through continuing education. • Active Directory Administration • Microsoft Office Suite 2007/2010• Blackberry/Cell Phone Administration • Microsoft Windows XP/7• LANDesk Software• IT Purchasing Agent • Printer Administration• Helpdesk Administrator • DocumentationSpecialties: Blackberry Support, Customer Service

Listed skills include Troubleshooting, Active Directory, Software Documentation, Computer Hardware, and 13 others.

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  Enterprise Support Specialist Iii

  Cf Industries

  May 1994 - Present - Sioux City, Iowa Area

  • Respond to telephone calls, emails and personnel requests for technical support of 900+ end users. Delivering timely customer satisfaction through in a friendly manner. • Ensured accurate logging of Support calls in internal tracking system as per the IT department best practices, maintaining complete documentation of problems, impact and resolution. • Trained end users on use of network hardware and software.• Managed work station set up and tear down while practicing utmost confidentiality.• Administered equipment bookings and setup (laptops and projectors) for conference rooms.• Procured, received, documented and tracked inventory of all computer equipment and software licenses. • Maintained accurate, complete and up-to-date inventory records of all computers, printers and software licensing requirements for ensuring compliancy.• Provided functional and technical support, troubleshooting and diagnostics for hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.• Installed and configured computer hardware, operating systems, network configurations and software.• Provided emergency on-call support on a rotating schedule.• Ability to multi-task and meet deadlines in a timely manner.• Identified and removed computer viruses and provided major repairs in accordance with outside vendors.