HeSpoke aims to empower a generation of fashion focused men as they seek to lay their stamp on the world. The brand will provide bespoke clothing solutions to men who know that the fit of their shirt speaks just as loud as the contents of their mouth. Using fashion, precision and service, the goal is to help our customers create the perfect first impression in the boardroom, the bar and everywhere in between.

Freelance

• Oversee the production process from start to finish, working with external resources to manage in-house expectations: timings, obtain and communicate estimates, work with suppliers in keeping track of workflow of jobs• Work closely with the design team and other agencies to co-ordinate and schedule work to ensure maximum productivity and efficiency• Evaluate and log project requirements, negotiate deadlines with Design Leads, identify issues and provide workable solutions, dealing with conflicting client requirements where necessary• Ensure that all work is delivered on time and in accordance with quality and budgetary expectations• Communicate effectively with Design Leads to discuss resource planning and production of management information• Manage diaries and appointments for the Design Leads • Develop and maintain expertise in multiple workflow management systems (including, Trello, ScheduleIt)• Manage and oversee the photographer and Videographers bookings and book out the equipment.

My role looks after all processes that are connected to the operations and works across the whole organisation to ensure smooth, swift and accurate execution of the total process. A large focus is on quality and consistency with the aim to provide the client with a trouble free experience and optimise the I Heart Studios results.The key responsibilities of the role are:• Take full ownership of all clients workflow through the I Heart Studios product lifecycle and ensure delivery of images to correct quality standards and on agreed timings.• Scheduling the day to day running of the studio space and resource utilisation• Ensure the smooth running of the account by maintaining a high quality of account administration, throughout the lifecycle of products in I Heart Studios.• Liaise with the financial department to ensure all invoicing relating to the client is correct and reconciled to work done, and also despatched on time.• Continuously review operations and processes, define areas of improvement, create solutions and work with the cross functional team to implement the solutions.• Setting up and running regular status update meetings with clients, and developing, updating and distributing account status reports including all on-going actions and requirements to clients and line managers.

As a Producer I am responsible for the overall 360-degree management of my accounts. I am responsible for representing the interests of the client throughout their entire I Heart experience. The key responsibilities of the role are:• To research and book creative locations. Ensure all aspects of the shoot have been accounted for and within the clients budget for campaigns. • Organise model castings and go see’s to find models who fit the clients brief.• Liaise with the financial department to ensure all invoicing relating to the client is correct• Providing a swift and appropriate response to all clients request.• Take full ownership of all clients workflow through the I Heart Studios product lifecycle and ensure delivery of images to correct quality standards and on agreed timings.• Ensure the smooth running of the account by maintaining a high quality of account administration, throughout the lifecycle of products in I Heart Studios.• Leading all communications between the client and I Heart Studios and being the main point of contact at all times.• Take a proactive and commercial approach in all situations focusing on increasing bookings and offering the full range of products and services offered by I Heart Studios.

A RTV Retail Coordinator is responsible for liaising with vendors on the return of faulty goods and the action of SOR, Stock swap and any stock returns as necessary, while ensuring that NET-A-PORTER Group continues to maintain the high standards for quality with which it is associated. I worked with external Designer Companies (Vendors) and repair companies.Internal - Distribution, Customer Care, Trade & Export, Personal Shopping and Retail teams.Key Responsibilities:Report quality issues to Vendors, Retail and Customer Care teams.Build and maintain relationships with Vendors and Internal teams.Process faulty stock and vendor returns as per agreed SLA’s.Request Return Authorisation number from vendors for faulty and non-faulty returns.Ensure all RTVs are properly packaged at the highest standards using the appropriate supplies.Ensure appropriate use of company’s shipping and courier accounts.Follow up on credit notes for returned product and repair cost where applicable.Report Status update to RTV Coordinator as required.Maintain accurate inventory and system update for all units assigned and processed by departmentLiaise with the seamstress to manage minor repairs.Liaise with vendors to co-ordinate repairs for customersInspect all faulty returns as per agreed SLA’s and determine appropriate action.

A Backstock allocation manager works with key members of the Retail Department. Specifically members of the Inventory Control, Allocation, DNC, Transfer and Retail Operations Departments as well as Store Management and Merchandisers. The role of the Backstock allocation manager is maintaining a profitable environment in all aspects of the store. In my job role I coveredTrain and develop Store/Stock Managers through inventory procedure trainingOversee employee files by reviewing every 6-12 monthsConduct frequent audits identifying issues with store templates, floor scans, adjustments, display binders, receiving and allocationManage and oversee intranet store template updates for force fill, double hang and verify DNC/Carry updatesReview and conduct investigations referencing Inventory Daily ReportsAnalyze sales reports providing creating information to place inventory requests for my stores and other stores within LondonVisited stores in within the UK, Amsterdam and Paris to make sure proper stock operation compliance is being adhered toStock turn over from stock room to shop floor is at a 93%Managed 50,000 units