Tamara Ukleba Email & Phone Number

Lviv, Ua

On a daily basis, I handle a lot of communication with both clients and internal teams to ensure our clients have the best possible experience with our product.I attend demo sessions and training for clients, manage enhancement requests, and address any issues they may encounter with our product.I serve as the bridge between our clients and the technical team. When I receive feedback, I discuss it with our engineers to find the best solution, which I then relay back to the… Show more On a daily basis, I handle a lot of communication with both clients and internal teams to ensure our clients have the best possible experience with our product.I attend demo sessions and training for clients, manage enhancement requests, and address any issues they may encounter with our product.I serve as the bridge between our clients and the technical team. When I receive feedback, I discuss it with our engineers to find the best solution, which I then relay back to the client.I ensure clients success and satisfaction with our product.Key Responsibilities:- Managing interactions between customers and the company.- Reviewing customer requests and concerns to enhance the customer experience.- Collecting and analyzing data to improve customer service health.- Working closely with the engineering team to ensure all issues are resolved in a timely manner.- Working on improving daily processes, workflow, and enhancing our team's performance.- Ensuring all operations are carried out in an appropriate, cost-effective manner. Show less

Lviv, Ukraine

- Implementation of automation test cases based on test card/test plan requirements - Updating existing automation test cases- Run automatic test cases using Jenkins to create and run deployment jobs.- Monitoring and control of test and acceptance test activities- Investigating problems in software as a result of testing- Working with software developers to find solutions- Working with AML/Quality Center/Power BI and other tools to monitor and check reports of testing… Show more - Implementation of automation test cases based on test card/test plan requirements - Updating existing automation test cases- Run automatic test cases using Jenkins to create and run deployment jobs.- Monitoring and control of test and acceptance test activities- Investigating problems in software as a result of testing- Working with software developers to find solutions- Working with AML/Quality Center/Power BI and other tools to monitor and check reports of testing results Show less

Lviv, Ukraine

- Creating a healthy work environment for the team- Coaching the team in self-organization and cross-functionality- Managing correct development processes are followed and facilitating daily team events- Helping to identify training needs within the team and encouraging team development and cooperation- Facilitating the team’s progress toward team goals- Removing impediments in the teamwork and mediating through conflicts- Facilitating meetings with team to make sure… Show more - Creating a healthy work environment for the team- Coaching the team in self-organization and cross-functionality- Managing correct development processes are followed and facilitating daily team events- Helping to identify training needs within the team and encouraging team development and cooperation- Facilitating the team’s progress toward team goals- Removing impediments in the teamwork and mediating through conflicts- Facilitating meetings with team to make sure they are satisfied with their work and corporate culture of the company. Show less

Lviv, Ukraine

- Coordination of Business Unit office being a primary point of contact for all employees.- Represent the organization being a contact point for suppliers, visitors, and newcomers.- Cooperation with Line Managers, different departments, support functions (ICT, Procurement and facility, HR) as well as employee communities.- Event organization: integration/team events, external workshops, and training, employee engagement activities.- Internal communication (department-based) and… Show more - Coordination of Business Unit office being a primary point of contact for all employees.- Represent the organization being a contact point for suppliers, visitors, and newcomers.- Cooperation with Line Managers, different departments, support functions (ICT, Procurement and facility, HR) as well as employee communities.- Event organization: integration/team events, external workshops, and training, employee engagement activities.- Internal communication (department-based) and maintaining corporate profiles in social media.- Site management support (follow-ups, action point execution, improvement proposals).- Assistant duties: supporting project managers in invoicing, project setup, handling orders, helping with business trip handling, etc.- Employer branding development, creating the employee value proposition, setting up recruiting events. Show less

Lviv

I worked as a Project Coordinator for the online educational project, Smart Payment Conference. This project focuses on organizing online events for an audience interested in various social media marketing (SMM) and automation tools, aimed at running their online businesses successfully. The conference also serves to provide valuable insights into the workings of the online business world and attract individuals interested in Smart Payment services.Team size: 5 team members… Show more I worked as a Project Coordinator for the online educational project, Smart Payment Conference. This project focuses on organizing online events for an audience interested in various social media marketing (SMM) and automation tools, aimed at running their online businesses successfully. The conference also serves to provide valuable insights into the workings of the online business world and attract individuals interested in Smart Payment services.Team size: 5 team members Responsibilities: - Coordination the interaction between development and management teams.- Project planning, estimation and progress tracking.- Reviewing deliverables and milestones.- Analyzing usability and marketing for developed product.- Communication with clients / speakers / partners.- Host of virtual summits.- Creating landing pages (with Joomla Website Builder Gridbox).- Setting up external services (SendPulse, JumpOut, LeadFormly, Sendtric, GoViral, etc.).- Design of social networks pages (VK, Facebook, Instagram, Linkedin).Tools: CMS Joomla/WordPress, Trello, MS Office, TeamViewer, Zoom, Adobe Creative Suite. Show less

Lviv Region, Ukraine

Master'S Degree, Computer And Information Systems Security/Information Assurance

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Studied computer security