Tamara Veličković Email & Phone Number

Belgrade, RS

Belgrade, Serbia

• Demonstrated exceptional collaboration with payment providers and the IT department, resulting in a 25% faster issue resolution
• Identified and implemented system improvements, leading to 20% efficiency boost, cost savings, and 15% fewer payment processing errors
• Streamlined customer support for financial and technical inquiries, resulting in a 20% reduction in response times
• Ensured compliance and developed payment solutions that satisfied relevant regulations, while executing sound business judgment
• Validated, collected, and updated funding-related documentation
• Monitored chargebacks, frauds, and smooth deposit operations

Belgrade, Serbia

• Mentored a high-performing team of six agents, achieving 30% higher productivity and exceeding targets consistently
• Facilitated cross-departmental efforts, enhancing issue resolution
• Executed a customer-centric strategy that increased customer satisfaction scores by 15% and reduced customer complaints by 25%

Belgrade, Serbia

• Monitored marketing campaigns' success rate, formulated conversion rate and other relevant reports and presented results to key Stakeholders daily
• Built in-depth reports on sales reps' performance and distributed leads to the sales force according to their KPIs
• Coordinated with Sales, Retention, and Quality control

Belgrade, Serbia

Belgrade, Serbia

Successfully completed an intensive 11-week course while concurrently managing a full-time job, and loved every minute of it.Acquired strong fundamentals of OOP, imperative programming, and SQL. Mastered data-driven and black-box testing, comprehensive test case writing, bug reporting, automated testing with Selenium, Java, and API testing, all within an.

Belgrade, Serbia

During my student years, I began working as a waitress at an artsy alternative bar in the heart of the city. I embraced the opportunity for hands-on learning and quickly became passionate about crafting exceptional client experiences, in a bustling, dynamic environment.Gradually, I assumed increased responsibilities, oversaw and recruited staff, minimized.

Belgrade, Serbia

Belgrade, Serbia

Passionate about hip-hop culture, during my student days, I participated in crafting a 3-day festival from scratch, aiming to make hip-hop accessible to a wider audience. As a part of a tight-knit team, I played a role in shaping the festival’s creative vision and logistical aspects.Today, 2hot4stageFest stands as the region’s largest yearly hip-hop.

High School Diploma, Science And Mathematics Sector

Education record