Tamara Webb Email and Phone Number
I am deeply passionate about people. At my core, I am a team builder focused on empowering others, supporting their growth, and helping them achieve their short- and long-term goals. I work alongside team members to create actionable plans that showcase their unique skills and strengths. My approach goes beyond traditional management; I aim to empower individuals with personal insights and meaningful opportunities.After 9/11, I dedicated a decade to supporting military families by organizing Family Support Groups, training loved ones to manage the challenges of deployment, and serving as a primary point of contact with Army Commanders. Together, we developed and maintained family support programs that made a tangible difference for families facing the strain of deployment. I recruited and mentored civilian volunteers, coordinated care packages, and organized homecoming events, all driven by a commitment to community and service.In my transition to the private sector, I've consistently implemented best-in-class practices that enhance both individual and team performance. As a versatile management professional with extensive experience in core operational functions, I excel in areas from problem-solving to contract negotiation. I know how to build strong partnerships, identify growth opportunities, and create processes that drive meaningful gains in competitive industries.I am committed to high-touch customer service solutions and continuous improvement initiatives, ensuring that client satisfaction and engagement goals are consistently met. My track record reflects my ability to lead with vision, strategic insight, and a people-centered approach to drive positive change within organizations.Known for my collaborative spirit and openness to new ideas, my favorite conversations begin with "how could we..." and I prefer "or" to "no." Energy, enthusiasm, and a sense of humor go a long way—especially when managing tight budgets, short deadlines, and competing priorities.Please feel free to reach out to me at tamara8668@gmail.com to discuss my work or share ideas. I am always open to making new connections.
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Director Of Customer ExperienceTurbochef Technologies, Inc.Plano, Tx, Us -
Customer Care Team ManagerTempo Air Jul 2022 - PresentIrving, Texas, UsUtilized proven leadership expertise to oversee/direct all customer service operations for this top rated, employee-owned, 57 year old HVAC firm providing high level customer service to residential and business clients across DFW with sales of $90M.Work closely with senior leaders to streamline and improve the overall customer experience, thus building a strong and highly loyal customer base. Lead and direct daily operations of 4 departments, spanning CSR, Dispatch, Installation, Membership teams, and team-leads. Utilize “hands-on” management style to develop and establish KPIs and devise new training programs to ensure teams deliver/maintain customer service excellence. Write phone scripts and perform all call center audits to track metrics and identify areas for improvement. Track and report success to leadership team. ** Credited for redefining/streamlining customer service processes to achieve a 97% accuracy rating per month** Excel in building strong customer service operation, managing an average of 10K calls per month and implementing weekly training schedules to improve customer care agents phone skills ** Developed/implemented new team KPIs and metrics that led to the team consistently exceeding all daily, weekly, and monthly KPI goals, growing Club Membership by 32% in first 9 months of 2023** Serve as Administrator of Avaya phone system for the Service division, working closely with IT team to coordinate the upgrade and transition to the VoIP phone infrastructure across both Service Titan and SalesForce** Reduced costs by implementing 3rd shift to process after hour/weekend calls thus eliminating answering service** Hand-chosen to serve on the New Cultural Committee to support company morale and philanthropic activities** Advised leadership/development team on migrating from Service Titan to SalesForce for customer service team** Designed processes for scheduling/running over 4K+ customer inspections for heating and cooling seasons -
Teamleader ManagerProtocall Tx May 2020 - Jul 2022Arlington, Tx, UsRecruited by this leading Commercial Appliance / HVAC Repair firm to oversee the planning, execution, and maintenance of commercial kitchen and HVAC equipment for major restaurants, fast food chains, corporations, hospitals, and school districts.Lead and supervise daily activities of 10 Team Leaders and 60-70 Field Technicians to provide 24/7 direct product support to clients spanning seven North, East, and Central Texas regions. Manage client work orders from start to finish, guiding dispatch team to schedule/direct technicians to troubleshoot, diagnose, and repair equipment. Interface across all business units and with service managers and sales team to plan and coordinate completion of key projects. Maintain open communicate with customers regarding project status. Hire, train and supervise new team leaders. ** Recognized for building/managing strong team credited for earning over $100K per area in monthly sales.** Serve as escalation point in resolve project, billing and service issues for such clients as Cheddars, Loves Travel Stops, Chick-fil-A, McDonalds, Outback Steakhouse, Brookshires, Raising Canes, and Texas Womens University. ** Drove process to streamline dispatch procedures thus improving field operations that increased productivity.** Play key role in developing quotes, sourcing parts, and keeping customer updated on project service requests. ** Establish and maintain strong 3rd party service/vendor relations to streamline critical processes** Develop, implement, and supervise all aspects of quality control for the customers and teamleaders. ** Created and perform daily teamleaders phone/correspondence audits to ensure excellent customer service. -
Verification ResearcherHireright Aug 2018 - May 2020Nashville, Tn, UsHired to assist the worlds largest background check service provider in delivering customer-focused employee/candidate screening solutions that increase hiring efficiency and speed up time-to-hire. Interfaced with wide variety of organizations and clients to implement and refine background screening programs, included verifying employment and education background, performed criminal background screenings, and checked personal and business references for client applicants. Utilized pre-integrated employment screening solutions such as Ceridian, IBM, iCIMS, Oracle, SAP SuccessFactors, Ultimate, and Workday to gather and report screening results. ** Credited for completing over 3,100 background checks in 12 months, earning top tier bonus each quarter.** Hand-chosen to manage major accounts as AIG Insurance, Express Scripts, and PineBridge Investments. ** Honored as Top Performer for providing in-depth research/verification reports to meet contract demands. -
Contract ConsultantBee Enrichment Associates/Express Employment Professionals May 2016 - Jul 2018Provided high-level administrative and project management services to a wide range of clients for this leading staffing firm. Served as Gatekeeper to the administrative teams for various companies spanning engineering, manufacturing, and healthcare sectors, expertly handled multiple levels of responsibility, including overseeing administration of critical office operations, managed executive calendars, scheduled executive-level meetings and travel, and updated and maintained confidential information. Prepared reports and facilitated transfer of information between all parties.** Drove process to streamline document creation process for accounting firm and healthcare management firm. ** Credited for reorganizing/creating more efficient and effective HR filing system for a local medical provider. ** Served as driving force in spearheading open enrollment process for a mid-sized manufacturing company. ** Created a variety of project specific PowerPoint presentations for engineering groups client engagements.
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Operations ManagerCarry The Load Sep 2015 - Apr 2016Dallas, Texas, UsOversaw and coordinated all office and field operations for this grass roots non-profit, 501(c)(3) organization focused on bringing back the true meaning of the Memorial Day holiday; recruited, trained, and organized National Relay volunteers to ensure success of rallies and walks across the country events ending in Dallas; served as Event Champion in representing/spreading organizations mission to clubs, schools, and other synergistic organizations. ** Supported creation and implementing of new accounting and organizational procedures to ensure compliance with all federal nonprofit regulations; key player in preparing and completing the Annual Impact Report.** Successfully applied and managed the federal and local grant application process.
Tamara Webb Education Details
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Texas A&M UniversitySpeech Communications And Marketing
Frequently Asked Questions about Tamara Webb
What company does Tamara Webb work for?
Tamara Webb works for Turbochef Technologies, Inc.
What is Tamara Webb's role at the current company?
Tamara Webb's current role is Director of Customer Experience.
What schools did Tamara Webb attend?
Tamara Webb attended Texas A&m University.
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