Senior Associate
CurrentIn this role I work with clients in the retirement village and aged-care sectors at all stages of their business from development to day-to-day operations and wind-down or sale. Key achievements:* Assisting clients with the introduction of new offers, including care suites, preparing full suites of compliance documents and providing on-going advice regarding the practicalities of residents transferring to care;* Acting on the resolution of formal complaints and disputes… Show more In this role I work with clients in the retirement village and aged-care sectors at all stages of their business from development to day-to-day operations and wind-down or sale. Key achievements:* Assisting clients with the introduction of new offers, including care suites, preparing full suites of compliance documents and providing on-going advice regarding the practicalities of residents transferring to care;* Acting on the resolution of formal complaints and disputes under the Retirement Villages Act and relation to the provision of health services;* Acting on the managed exits of retirement village residents causing serious distress and/or harm to other residents; * Presenting on the impact of the End of LIfe Choice Act 2019 on the aged-care sector;* Reviewing and preparing client policies and SOPs on topics including complaints, end of life care, and responding to emergency events; * Advising clients on, and preparing compliance documents for, registration of new retirement villages. Show less