Sales, customer service, conflict resolution, upgrades, upsales

Supervised a team of 10-15 staff membersManaged day-to-day operationsMarketing to increase new business and new clientsGenerated payroll and sales reportsResponsible for hiring new recruitsPrepared staff schedulesSetting goals and modeling how to work together as a teamDemonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep Camp operating to standard and to set a positive example for the teamManages with integrity, honesty and knowledge that promote the culture, values and mission of Camp Bow WowConstantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team to achieve operational goalsManages ongoing performance using performance management tools to support organizational objectivesChallenges and inspires team to achieve business resultsDevelops and maintains positive relationshipsEnsures team adheres to operational compliance requirementsRecognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognitionUtilizes and demonstrates effective management principles and practices to create and maintain a successful team resulting in an environment of value and respectDisplays a priority in building relationships with our human and furry clients by training and holding the team accountable for delivering premier customer serviceDrives the implementation of company programs by developing action plans and directly motivating and instructing the team to implement them to accomplish these objectivesManages with integrity, honesty and knowledge that promote the culture, values and mission of Camp Bow WowPlans, identifies, communicates, and delegates appropriate responsibilities and practices to team to ensure smooth flow of operations

Conflict resolution, handling complaintsEmployee scheduling, managing and supervising 90+ employeesPlanning and scheduling educational field trips and student activitiesAdvertising, attendance and record keepingAnswering phones and ensuring great customer serviceProficient in managing and handling diverse tasksCampus audits, taking account payments, timesheet verification and payrollMicrosoft Word, Excel, Outlook, Social Media, Internet

Sales, deliveries, establish delivery route and making cold sales callsConscientious and detail-orientedCustomer service and satisfaction, answering phones, advertisingGaining and Maintaining customer base, data entry, placing orders and verifying correct chargesCollecting unpaid fees, balancing cash drawers, daily receipts, making bank deposits

Compliance with State regulated licensing and USDA proceduresAdvertising, attendance and record keeping, collecting unpaid feesAnswering phones and ensuring great customer serviceStrong communication, organizational, and problem-solving skillsAbility to function well in a fast-paced, high-pressure environmentPlanning, scheduling educational, and community activitiesAdvertising, attendance and record keepingPrimarily responsible for the safety and care of all children in the daycare