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I am a seasoned leader, facilitator, coach, mentor and consultant with a goal of helping purpose-driven leaders across all levels tap into their full potential and transform their impact. I have learned over the years that the majority of leaders do not receive the support, mentorship or sponsorship required to be effective in their roles. Doing your best is not as sustainable as being your best. I bring energy and passion to ever interaction leveraging my strengths to come into any situation with a positive and supportive perspective tailoring my approach to the individual or group needs.

Leadership oversight to multiple hospitals in the daily operations, implementation of the strategic plans and achievement of organizational goals across the entire operating unit. Focus areas include but are not limited to development of systems and day-to-day operations, continuity of care and clinical outcomes of all inpatient case management, palliative care, utilization review, discharge planning, clinical documentation improvement, social services, disease and population management programs.Collaboration and Partnership: Work closely with executive leadership teams, key stakeholders, content experts to identify areas of opportunity and development / implementation of initiatives to achieve goals. Data Drilldown / Analysis: Collaborate with data teams to identify key drivers, trends and focus areas based on data performance (LOS, Readmissions, Long Stay Complex cases, etc...) for discussion in performance improvement forums. External Partnership / Collaboration: Work closely with contracted skilled nursing facilities, home health agencies and other outpatient programs and service agencies to gain sustainable performance improvement to reduce readmissions and to promote quality patient care, service and outcomes.

Leader for Care Coordination including Case Management and Social Services. Key focus areas:* Build trust and competency in the case management and social services team. This includes setting clear expectations and driving performance with real time / going feedback.* Facilitating multidisciplinary teams: Hospitalist physician and case manager teams, communication and workflow is a fundamental role in this position. Assessing current and ongoing case management / utilization review infrastructure (staff, work flows, processes, P&Ps, communication, relationships) and facilitating improvement in these areas. This includes building Hospitalist / CM teams carrying the same patients enhancing the relationship, efficiency and performance of these key disciplines in managing LOS, readmission, rounding etc. Education, communication and ongoing assessment & feedback is a fundamental role in building this area.* Building and sustaining relationships/partnerships with physician, nursing and the administration leadership team. Conduct unit based observation of team rounding work flows, providing physician, nursing and other educational presentations, ongoing assessment of hospital efficiency through capture and review of avoidable days and delays in services, participation in length of stay and other utilization review forums. * Collaboration / Influence: Without direct authority in many areas, influence and collaboration is essential in building strong partnerships, identifying areas of opportunity for improvement and implementing and executing performance to successfully achieve goals. * Management and oversight of outlier areas: Run extended length of stay rounds including a multidisciplinary team (Physical Therepy, Home Health, Case Managers, Social Workers, Financial Counselors, Physician Advisors etc.) The focus of this group is to tap into group wisdom to creatively problem solve complex and challenging cases.

Lead coordination of care and social services departments in two separate hospitals. Direct the utilization / resource management program to establish efficient patient flow and throughput to achieve PDR targets / goals. Provide clinical and administrative direction to the managers and staff. Manage financial performance and identify and implement appropriate strategies to reduce costs and improve quality of care and services. Monitor utilization indicators; identifies and escalates issues; and initiates and evaluates action plans for achieving the area's goals/targets.

REGIONAL CONTINUUM ADMINSTRATORDeveloped, implemented and lead a standardized regional utilization / resource management program for all Northern California medical center leadership teams. Manage financial performance and identify and implement appropriate strategies to reduce costs and improve quality of care and services. Managed a performance improvement consultant team & data analysts working with twenty-one medical centers to implement a standardized utilization management program. This included implementation of key pillars of success (e.g, Resource Utilization Steering Committee, Rounding, Escalation of questionable cases or inefficiencies / barriers, Physician Advisor, ) as well as identifying areas of opportunity and developing strategies for determining the most cost-effective, efficient strategies to deliver patient care clinically and operationally.

Provide oversight for financial and inpatient utilization (days/1000) performance. Collaborate with physicians, leaders and other health care providers / staff to facilitate and manage utilization, identify strategies to reduce costs and improve quality of care / service. Develop, implement and evaluate utilization strategies, processes and initiatives to ensure business objectives are met.

Oversight and management of concurrent review nurses and medical management consultants, working with contracted hospitals and medical groups, to initiate performance improvement efforts.

Address strategic and root cause systems issues and action plan development promoting innovative solutions working with contracted hospitals and medical group physicians and leaders.

Authorize, manage and facilitate health care services for catastrophically ill and injured members.

Managed utilization management operations for all services inpatient and outpatient.

Provided traditional case management to complex patients for both in and out patient services. Performed utilization review both telephonically and onsite

Handled gate and inflight emergencies screening passenger needs and directing next steps Screened and Coordinated advance travel medical needs for patients working with their physician including but not limited to ordering inflight oxygen

Reviewed and authorized over 250 outpatient service request per day. Averaged $250,000 cost savings per year

Worked in the burn unit and ICU providing direct patient care. Also served as charge nurse