Managing & hiring warehouse staff, Reporting to Urban Plant Growers Pty Ltd Directors/Founders, Maintaining, running and improving the operations of the warehouse

Assist to manage the shop front and daily retail activities and administrative functions of the Store. Contribute to the stores success and mission and values.

Leading the Fleet Services Registration & Infringements teams to provide support and customer service to internal and external customers. Managing large teams and work volumes to meet deadlines across multiple tasks. Streamlined workflow and introduced new processes to establish best practices and achieve service levels Established process documents

Managing team workflow to achieve quality standards and ensure internal and external customer satisfaction and develop relationships with stake holders. Develop and coach team members to maximise their performance through implementation of ongoing training plans Identify and implement improvements in efficiency, quality and customer experience. Managing resources and using performance monitoring tools to forecast, plan and achieve team productivity and efficiency targets. Managing risk and compliance

Managing productivity- including daily work volumes and SLA’s to meet customer requirements. Managing resources and using performance monitoring tool to forecast, plan and achieve team productivity and efficiency targets.People management through coaching and feedback, managing poor performers and ensuring load sharing and capacity planning across teams.My role as the Team Leader of the mortgage stamping team was to manage the SAI Global stamp duty collections Team/counter stamping & collecting duties due to the Office of State Revenue. Dealing with escalations, inquries, compliance matters and processes and process changes relating to mortgage related stamp duty and reconciliations of funds collected for payment to the Office of State Revenue on a daily/weekly basis. Actively participating in management meetings.Managing risk and compliance.

Post Assessment Customer Care Team (2 days to settlement Escalation Resolution) May 2011 to May 2012 Team Leader - Mortgages – Releases Transition Team – Bangalore-India & Victoria March 2010 to May 2011 Team Leader - Mortgages - Release settlements Dec 2008 to Mar 2010 Team Leader - Mortgages - Settlements, Reconciliation and Custody Oct 2003 to Mar 2008

Maintaining, updating and investigating matters allocated to a set of large commercial customers accounts. Duties included updating debtors ledgers, investigating errors and providing customers with necessary information required. Traces, inquiries and handling of all correspondence. Telephone inquiries and other customer inquiries. Reconciling statements and bank account information for customers.

Ensure that escalated settlement issues were resolved within 2 days to settlement in accordance with customer expectations and bank requirements

Maintaining bank Cheques issued report, balancing Manager account bank cheques suspense, Investigating and clearing OTP - rejected items report, Traces, Re-issue of lost bank cheques, Clearing and maintaining Direct Remittances account and Warrants issued account. Investigations and error adjustments. Preparing monthly reports for the Mortgage Operations Manager on loans settled and outstanding. Checking and signing bank cheques for settlement, Loan drawdowns, Helping Supervisor with over loads of work and inquiries. General Ledgers Clerk – Fixing errors on entry suspense reports and passing entries to clear items, matching contra entries on the G23 report, and clearing suspense items on Rem. suspense report.Ledgers – Answering phone calls & providing the information required by customers. Cancellation of vouchers/cheques daily and closure of account. Written traces and correspondence and phone contact with customers. Entry Suspense – Amending and passing correct entries to clear rejected items report. Related correspondence and actioning of delayed items report. Balancing of all these reports.Periodical Payments & Authorities – Lodging, cancelling, and amending any periodical payments as necessary. Also dealing with any necessary correspondence. Maintaining and updating customer authority files and related legal work.