Responsible for sales and business development of two skilled nursing facilities to enable census growth* Promoted from Director of Care Transition to Area Director of Care Transition within 10 months* Exhibited goal orientation by meeting and/or exceeding monthly sales goals 11 of 12 months in 2019* Retained full capacity of facilities within Covid restrictions during pandemic* Maintained highest number of patient referrals in the district throughout career* Developed and maintained relationships with Case Managers, Social Workers, Care Coordinators within assigned hospitals to solicit referrals* Communicated with families and patients to educate them on facility services and amenities in order to convert referrals into admissions* Utilized decision making and critical thinking while conducting onsite assessments and/or screenings to determine appropriateness for level of patient care* Analyzed data and provided weekly business forecast to top management* Presented and organized for Senior Community events to encourage future leads* Displayed flexibility and adaptability during the COVID pandemic by working virtually

Responsible for providing first time call resolution for member and health care professional customer service needs* Helped guide and educate members and health care professionals in benefits and investigated claim issues* Researched and resolved complex issues by navigating through multiple computer systems* Intervened with health care professionals on behalf of member to provide member assistance and satisfaction* Assisted members with HRA, HSA, and FSA accounts* Received promotion to Work at Home position in six months* Maintained overall agent score of 100%

Responsible for marketing for Personal Care Home specializing in Alzheimer’s Disease and dementia* Performed cold calls at hospitals, doctor’s offices, senior centers, adult day care centers, churches, etc.* Event planning for community and continuing education events for professionals and community members* Public speaking for community groups * Head of facility support group* Worked continuously on developing rapport with agencies and potential clients through networking

Responsible for marketing and sales of Comfort Keepers Non-Medical In-Home Care Agency* Increased sales revenue 342% in first year* Performed cold calls at hospitals, doctor’s offices, senior centers, adult day care centers, churches, etc.* Organized and provided presentations for various community groups including hospitals, hospice and home health agencies, church and senior groups* Worked continuously on developing rapport with agencies and potential clients through networking