Voluntary Benefits Specialist Iii
Current• Examining insurance claims; making sure filing procedures have been followed• Collecting and analyzing patient data• Resolving coverage questions• Disbursing funds to clients• Responding to internal and external customer service requests• Providing technology-related support to Colonial Life producers• Attaining productivity measurement goals without compromising accuracy or service• Conducting outbound calls to customers regarding overpayments• Handling phone… Show more • Examining insurance claims; making sure filing procedures have been followed• Collecting and analyzing patient data• Resolving coverage questions• Disbursing funds to clients• Responding to internal and external customer service requests• Providing technology-related support to Colonial Life producers• Attaining productivity measurement goals without compromising accuracy or service• Conducting outbound calls to customers regarding overpayments• Handling phone calls from medical providers and attorney’s office• Recognizing the potential of possible fraudulent claims; submitting to the Special Investigations Unit with close monitory• Ordering and reviewing police reports• Providing procedural direction and guidance to new team members• Effectively establishing and maintain continually positive working relationships Show less
