Tamara Burrell Email & Phone Number

Bowie, Md, Us

Arlington, Va, Us

Colorado Springs, Co, Us

Operations executive responsible for all post-sales activities including all professional services, production support, and account management (customer success).

Remote, Us

I am responsible for leading a regional client operations team focused on delivering day-to-day service to our amazing customers in the southeast. I own overall client delight and serve as the executive advocate within Businessolver. In addition, I ensure each client has the right resources on the ground to promote ongoing success and service excellence, while constantly striving to add value with our solutions.

Charleston, Sc, Us

Senior leader responsible delivering high quality benefit solutions to Enterprise Employers and Carrier markets. Provides leadership and oversight for 300 associates responsible for onboarding software solutions to Employers, Carriers, and Brokers. Owns the Annual Strategic Plan for Professional Services including Revenue, Expense and Growth Plans aligned to the corporate strategy. Works with Sales to develop new service offerings to support market demands and cyclical business opportunities. Leads capacity planning (annual, quarterly, and weekly) for the Professional Services team. Identifies skill and capacity gaps and develops strategies to support closing the gaps through onshore and offshore contractors, System Integrators, resource sharing and hiring. Serves as Sr Executive Sponsor for key/ escalated customers.Supports Sales through the development of a business solutions team that provides scoping and implementation planning as part of the sales process. Provides onsite finalist meeting support for key prospects.

Charleston, South Carolina, Us

* Responsible for all aspects of managing the Higher Education and Hospital Practice, including P&L management, vision and goal identification and execution, leadership and staff management, recruiting, client management, business development, and total solution delivery and management to higher education customers.* Built a high performing team that consistently meets or exceeds metrics. Responsible for over $22M of business which represents over half of the consulting revenue in our Business Unit. Increased revenue growth of 25% YOY in 2012 and averages 10% higher than the rest of the Enterprise PS organization. Supported sales in achieving $30M of business with top tier Higher Education institutions and Hospitals across US and Canada by negotiating complex deals and interfacing with client executives in the sales process.* Served as the Senior Executive Sponsor for premier Enterprise which has led to over $10M in add-on business.* Worked across Blackbaud (Senior Leadership, Products, Marketing, Sales and Support) to organize and support a product advisory council in support of the Higher Education community.* Developed a standard implementation approach for the Higher Education implementations that improved service delivery and reduced cost by 30%.* Appointed by Business Unit President as Executive Sponsor for a top organizational initiative focused on building a Talent Management framework. Project is highly visible with oversight by the Executive Committee (DRs to CEO).

Charleston, South Carolina, Us

* Owned all Higher Education projects – including responsibility for client issues and staffing which has led to a year of no AR cases for the Higher Education practice.* Doubled revenue ($7M to $14M) over the three years managing and held the highest margin in Professional Services.* Built a strong leadership team that can manage diverse skills and product delivery expertise. Developed two managers who were identified as high potential, high performers in the organization. Supported promotions for entire leadership team that worked for me.* Developed a standard enterprise process in support of Enterprise capacity planning and staffing models which was adopted across the entire professional services organization.* Worked across Blackbaud Divisions to in support of several multi-million dollar project scopes of work including two of the largest in Blackbaud history. * Supported Sales and PS Business Development teams through Sales Discovery visits, scope development and review, and project sponsorship.

Charleston, South Carolina, Us

* Hired to build an Enterprise consulting practice in support of our new CRM solution from the ground up.* Developed delivery methodology for CRM to support large, complex clients which was a new market for Blackbaud. * Responsible for all aspects of managing the BBEC Strategic Services Consulting team, including vision and goal identification and execution, leadership and staff management, recruiting, business development, and client management and implementation of BBEC to early adopters of the new enterprise solution.* Defined a recruiting strategy (internal and external) and built a high performing team with diverse skills to support the complex nature of the implementations(Engagement Managers, Business Process Improvement consultants, and experienced Fundraising consultants) * Partnered with Sales to define a paid discovery assessment service offering that allowed Blackbaud to establish credibility in a new market at a low risk to the client.* Actively supported all CRM sales through RFP response, scope development and review, project sponsorship, and sales discovery visits- which brought in 6 high profile prospects to customers in Year 1.* Established a credible business model with strong capacity management that supported an emerging business for Blackbaud.

Mclean, Va, Us

Account Manager - Department of Labor* Responsible for generating approximately $7M in revenue at the Department of Labor by coordinating with Booz Allen business groups to sell into existing client accounts and generating new leads/sales* Developed a stakeholder relationship management service offering to support the change management needs of complex IT implementationsProgram Manager - Department of Labor, GovBenefits Program * Identified, captured ($20M), and managed an award winning e-Government website focused on improving access to government benefit information called GovBenefits.gov (www.GovBenefits.gov)* Built a cohesive team of forty-five people from various disciplines focused on full Software Development Lifecycle (i.e. requirements, development, test, configuration management) and change management activities (outreach and stakeholder management)* Implemented quality processes which allowed Booz Allen Hamilton to be assessed at CMM Level 3* Successfully implemented four major application releases, acquired over one thousand Federal and State benefit programs for the GovBenefits website and formalized a cross-agency governance structure that consists of CIOs and senior executives from across the Federal Government* Established external partnerships with non-profit organizations (e.g., National Council on Aging), private industry (e.g., H&R Block), and intergovernmental organizations (e.g., National Association of State Chief Information Officers) to increase awareness of the GovBenefits program* Responsible for managing a $5M/year budget, developing and maintaining an integrated project schedule and staffing plan and tracking performance through Earned Value Management (EVM)

Master Of Business Administration (Mba), Marketing And It Strategy

Bachelor Of Arts (Ba), Psychology; Minor: Business