Provided customers with quotes for property and casualty insurance and assisted them in making necessary changes to their policies to ensure that they were adequately insured in the case of a loss. Also performed routine analyses and changes to existing policies.

Provided insurance quotes for homeowners by analyzing the value of their homes and providing them with the information necessary to assure their home would be adequately covered in case of loss. This also involved coordinating with mortgage companies on the customer's behalf in order to facilitate a quick and accurate transaction for new home purchases. Provided quotes on new and existing auto policies which included analyzing the customer's driving record and their vehicle in order to provide them with adequate coverage in case of a loss. Created marketing materials to cross-sell different types of insurance to existing clients. Assisted customers in procuring loan quotes through North Carolina Farm Bureau Bank.

Scheduled auto maintenance service request for customers which involved working with Service Advisors in order to provide accurate assessment of the customer's needs. Contacted customers to reminded them of upcoming services that were needed for their vehicles. Was in charge of maintaining the accuracy of customer information databases.

Developed and maintained computer database of bus students throughout Wake County Public School System. Assisted in the development of a new computerized bus routing program for the county.Created and implemented numerous surveys directed at bus drivers, maintenance workers, professional staff, students, and parents in order to determine perceived quality of service being presented by the Division of Transportation. Compiled and interpreted extensive data concerning survey results and presented results to staff, drivers, and maintenance workers in order to adequately explain the issues uncovered through the surveys.Initiated various projects designed to improve service both within transportation department and with parents and students in order to improve service and morale.

Created technical product information documents and training materials for multi-million dollar government contract.Developed all charts and graphs necessary for project publications.Provided project milestone and scheduling reports for upper management.

Designed and maintained relational database to coordinate all corporate components, vendor products, shipping schedules, and installation information in multimillion dollar contract with the US Government.Organized and maintained library of technical schematics, vendor product orders, internal orders, and change orders for use by entire project team at several locations.

Performed data input into banking program used by several bank chains. Assisted in preparing training manuals and analysis reports for bank executives on personnel and branch productivity. Served as contact point for bank employees using this program.