Tamara Cox Email & Phone Number

Gold Coast

Provide program management consultancy services to the transition to a customer centric organisation for the City of Gold Coast.

Brisbane, Queensland, Australia

I returned to Flight Centre while the business was experiencing significant growth driven by the post-Covid increase in demand with a mandate to ramp up extended touring and cruise capability into the new core booking platform. This is where I led a team of technical business analysts and also worked with quality assurance analysts and consultant teams.

Toowong

I joined Compare the Market at the start of Covid-19 to manage multiple projects supporting growth and cost-reduction targets. I provided strategic facilitation and deep diving to examine tech solutions, then built and implemented roadmaps and projects to enable business objectives. As a member of executive project steering groups for all projects under my.

Brisbane

I was hired to drive efficiencies, lift sales and develop new capabilities in the airline space through strategic review and solutioning. I developed a go to market strategy for a transformational air industry initiative, New Distribution Capability (NDC), involving intensive stakeholder engagement. I achieved cost savings while reducing time to book.

123 Albert Street Brisbane

This was a short term contract to enhance and strengthen Suncorp’s rewards platform, implementing a range of capabilities to strengthen the foundations and enhance customer experience. I improved data integrity through technology solutions and streamlining of business processes and established a program of work to build a long-term and viable customer.

Toowong, Queensland, Australia

I was hired to deliver the company’s largest-ever program of work, meeting credit card PCI DSS obligations across digital and call centre platforms to comply with credit card scheme requirements, introduce a new governance framework and reduce the risk of fraud. I delivered PCI DSS compliance, enabling continuation of credit card payment for a range of.

Eight Mile Plains, Queensland, Australia

Managed a range of programs through the planning, delivery and closure phases. This included development and approval of business cases, benefits realisation plans and agile delivery of solutions in scope that involved a number of vendors.Key projects- Transformation and digitisation of the roadside, membership and insurance customer communication.

Brisbane, Australia

I was hired to build new capabilities while creating efficiencies across the business, which serviced >450K retail and 4.9K business customers. I also provided consulting advice to support these businesses in addressing a range of issues relating to organisational structure, business process management and stakeholder engagement. I achieved significant.

Brisbane, Queensland

I was engaged as the lead consultant to meet the access and identity-management needs of a key banking client. This affected all sales, product and operations staff across the bank, investigating, analysing, designing and implementing a solution to address high audit risks in relation Identity and Access Management (IAM).

Enterprise Services Division, Sydney NSW

I was hired to work with operations teams and their partners to deliver complex projects and to build project management and strategic thinking capabilities. I redesigned the access and identity management platform, implementing an automated solution to provide operations staff with access to core banking systems, prepared the business case and obtained.

Payment And Business Technology Division, Sydney NSW

The Payment and Business Technology Division covers product development (such as EFTPOS merchant facilities and transaction products including domestic and international payments), operations (call centre and data entry support) and technology (system development, maintenance and support) functions.I managed a team of 5 business analysts, with a focus on.

Working Capital Business Products, Sydney NSW

Working Capital Products provides product management and sales support for products including Trade Finance, Receivables Finance, CommBiz, EFTPOS merchant facilities, commercial cards, international & domestic payments and business lending & deposits. As part of EFTPOS merchant team, the role was created to identify and deliver opportunities to grow the.

Working Capital Business Products, Sydney NSW

Leading the project management for the logistics and data analytics streams of an industry mandated Triple Encryption Data security upgrade to the EFTPOS terminal fleet. This role required establishment of Project Management Office with 10 staff, managing and reporting on project progress and pilot program implementation.

Gaicd, Business Administration And Management, General, Pass

Activities and Societies: Company directors course Company directors course

Master Of Business Administration (M.B.A.), Management, 6.5

Negotiations Skills, Business Administration, Management And Operations

Certified Practicing Project Manager, Project Management

Bachelor Economics, Macro Economics