- Managed a book of business consisting of 80+ accounts using Gainsight; utilized new account onboarding, quarterly check-ins, and renewal consultations to better understand clients’ needs and provide effective workspace solutions- Oversaw all sales-related activities for WeWork’s Bryant Park location, including pipeline management in Salesforce, retention management, tours for new member acquisition, and current member growth & commitment conversations- Collaborated with Community Manager and Account Executive to sustain a healthy building occupancy and developed data-driven strategies to increase both occupancy and revenue, such as office price/capacity adjustments and building-specific promotions- Achieved 110% to goal during ramp up period and 97% to building goal for Q3 2019- Increased building commitment percentage by 25% and grew 8+ accounts within the first 4 months in the role

- Served as the building’s first and last point of contact for all 500+ members and guests, aiding with check ins, answering general inquiries via G-Mail and Zendesk, and troubleshooting member-facing issues- Fostered individual relationships with members and facilitated connections between internal members and companies to cultivate community within the building- Assisted with management of cleaning staff, capital improvements & facilities projects, and billing & budgeting needs during transition periods on the Community team- Assumed responsibility for all building-level sales functions, while owning large operations and hospitality projects, such as Move In and Move Out logistics and initiatives, inventory management, and event planning- Received Sales Leadership Award, WeWork, 2019

-Travel to collegiate chapters in all regions of North America as a fraternity representative.-Serve as the primary consultant responsible for colonizing one of the organization's newest chapters at McGill University in Montreal, Quebec, where responsibilities vary from recruitment of new members and event planning to member engagement and financial management.-Identify chapters' strengths and weaknesses by assessing chapters' recruitment performance, programming, marketing, financial status and risk management practices.-Educate chapter members on policies and procedures, best practices, communication and leadership skills, as well as strategic thinking and decision making.-Run recruitment workshops all over the country with audiences up to 300 people.-Create and deliver presentations, conducting trainings and facilitating discussions at regional conferences and fraternity meetings to audiences of 300+.

-Supervised a team of 9+ employees to ensure effective communication, maintenance of facilities, and outstanding customer service-Assisted the team with serving patrons and preparing restaurant for opening shift by setting up tables, assigning duties to employees and assessing cleanliness of work areas-Coached, evaluated, and tested new hires on their workplace knowledge and ability to uphold expectations of customer service and teamwork

-Conducted research, compiled interview and survey data, and presented results on women in leadership in the nonprofit sector to faculty and clients of the Center as an educational program -Assessed outcomes, analyzed evaluations, and prepared reports that were used for classes offered at the center to provide suggestions and feedback for curriculum-Assisted in the planning and execution of large scale educational events, conferences, and awards banquets