Tamara Eckart Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Oversight of a 13-person team providing manual and automated testing for a windows application and a SaaS application; improved processes and redefined workflow to address changing needs and manage resources.• Established training program for QA testers to advance software knowledge, practiced troubleshooting skills, and used a customer awareness base to discover issues under an everyday usage model• Conducted functional, regression, user acceptance, integration and performance testing for each release cycle, both manually and through automation• Spearheaded the adoption of automation in TestComplete with unit tests covering 90% of functionality and full smoke tests for regression coverage• Enhanced the QA/Development workflow to encompass Support and Implementation for a more strictly coordinated effort to benefit customer satisfaction; on track to produce a 40% reduction in customer reported defects over the previous 3 years• Set annual goals and objectives for both product teams as well as individuals during annual reviews• Instilled customer advocacy among all QA and Development team members

Cincinnati, Ohio, United States

Cultivated a five-person team to shape a streamlined product release cycle; moved to a bi-monthly release to implement a more systematic analyze/diagnose/verify cycle.• Delegated incoming customer issues to testers with the strongest matching skillset• Planned product releases and edited customer release documentation• Assessed defect tracking applications for VP of Support to select a centralized platform for new product testing• Established test case templates for all modules of the new product to enable testers with a quick start and instill the art of test case writing

Cincinnati, Ohio, United States

Collaborated on a three-person team to analyze reported issues, log and track defects through the lifecycle, and verify code modifications efficiently and quickly.• Coordinated product release schedule; composed accompanying release documentation, and personally conveyed updates to directly affected users• Edited training documents and user Help to maintain a high level of customer satisfaction

Cincinnati, Ohio, United States

Authored and maintained customer training and online Help for the company’s initial Windows offering; published quarterly internal newsletters to strengthen communication between departments.

Wrote and coordinated documentation for a manufacturer seeking ISO 9002 certification; created training modules for a billing and sales support system; wrote audio scripts and selected screen layouts for banking industry training CDs; documented the end-user collection piece of a large mainframe system; wrote and designed a user manual for a windows-based software package to teach music; and wrote a user manual for a SaaS-based software package that created direct mail lists