Tamara Eckart Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

• Oversight of a 13-person team providing manual and automated testing for a windows application and a SaaS application; improved processes and redefined workflow to address changing needs and manage resources.
• Established training program for QA testers to advance software knowledge, practiced troubleshooting skills, and used a customer awareness base to discover issues under an everyday usage model
• Conducted functional, regression, user acceptance, integration and performance testing for each release cycle, both manually and through automation
• Spearheaded the adoption of automation in TestComplete with unit tests covering 90% of functionality and full smoke tests for regression coverage
• Enhanced the QA/Development workflow to encompass Support and Implementation for a more strictly coordinated effort to benefit customer satisfaction; on track to produce a 40% reduction in customer reported defects.
• Set annual goals and objectives for both product teams as well as individuals during annual reviews

Cincinnati, Ohio, United States

• Cultivated a five-person team to shape a streamlined product release cycle; moved to a bi-monthly release to implement a more systematic analyze/diagnose/verify cycle.
• Delegated incoming customer issues to testers with the strongest matching skillset
• Planned product releases and edited customer release documentation
• Assessed defect tracking applications for VP of Support to select a centralized platform for new product testing
• Established test case templates for all modules of the new product to enable testers with a quick start and instill the art of test case writing

Cincinnati, Ohio, United States

• Collaborated on a three-person team to analyze reported issues, log and track defects through the lifecycle, and verify code modifications efficiently and quickly.
• Coordinated product release schedule; composed accompanying release documentation, and personally conveyed updates to directly affected users
• Edited training documents and user Help to maintain a high level of customer satisfaction

Cincinnati, Ohio, United States

Authored and maintained customer training and online Help for the company’s initial Windows offering; published quarterly internal newsletters to strengthen communication between departments.

Wrote and coordinated documentation for a manufacturer seeking ISO 9002 certification; created training modules for a billing and sales support system; wrote audio scripts and selected screen layouts for banking industry training CDs; documented the end-user collection piece of a large mainframe system; wrote and designed a user manual for a windows-based.