* Developed various software solutions using QuickBase, MS Power Automate, and Excel macros & scripting to streamline and automate processes - Created a QuickBase application to recreate a team's workflow, reducing process steps by 50% through streamlining, relationship building, and pipeline automations. Received requests from two other teams for similar applications. - Created a QuickBase application for visual task management and flexible KPI reporting capabilities.* Ensured smooth operations by maintaining and updating existing QuickBase applications to support users and management reporting.

* Served as the primary QuickBase developer and administrator, responsible for designing and maintaining various QuickBase database applications.* Oversaw internal business operations, including IT, HR, Legal, and Facilities, providing strategic advice to CEOs.* Developed and maintained customized QuickBase applications for project management, content management, marketing campaign tracking, task organization, HRIS, employee help desk, and software bug tracking, continuously refining them to maximize productivity and user experience.* Implemented automated systems for sales receipt processing and reporting, seamlessly integrating sales processor, QuickBase tracking application, and QuickBooks Online accounting system using QuickBase Pipelines, data conversions via QuickBase formulas, and Zapier automations.* Developed an automated system for program applications, approval, payment processing, and access activation. Utilized a custom QuickBase application, QuickBase Pipelines, and Zapier automations to streamline the entire process.* Developed an Excel-based VBA application to anonymize data sets by removing identifying information, facilitating statistical analysis while preserving data integrity and privacy.* Designed customized Excel-based workbooks to automate scoring and generate customized reports based on raw data exports from research projects.* Developed an Excel-based VBA application to analyze and report statistics on exam results for clients. The core functionality of this application was later incorporated into company software.* Successfully transitioned company operations from in-person to fully remote during the COVID-19 pandemic. Organized and planned technology needs, developed new remote work policies, and ensured compliance for employees living out of state.* Structured and supervised the transition of email (IMAP) and phone systems (PBX) to cloud services, decreasing costs and improving flexibility for staff.

* Oversaw IT, HR, Client Support, Editorial, & Software Development departments.* Redesigned CRM and bug tracking QuickBase applications, enhancing functionality and usability.* Restructured hiring and interviewing procedures, optimizing effectiveness and reducing resource-intensive processes.* Developed and implemented a successful Performance Improvement Plan (PIP) process to support and rehabilitate struggling employees.

* Oversaw internal operations of a company of 10-20 employees (over span of position)* Analyzed, improved, and maintained all Quickbase database information and related processes* Successfully redesigned office space, increasing workstation capacity from 15 to 20.* Researched, authored, and regularly updated the company handbook and related policies.

* Oversaw the editing team and ensured the timely delivery of high-quality content.* Streamlined accounting procedures for Editorial contractors, reducing the processing time from 2 weeks to 1 day.* Achieved a 59% reduction in the annual departmental budget.

* Successfully migrated all publication procedures to an efficient online system, improving workflow and collaboration.* Organized and maintained effective communication with Editorial contractors to ensure smooth operations.* Ensured the accuracy of spelling, grammar, and formatting for all material submitted for publication.

* Managed a team of 2 Customer Service Representatives* Redesigned the client interface for the company's online testing system, enhancing user experience and customer satisfaction.

* Assisted customers via phone and email, promptly addressing inquiries and resolving issues.* Performed administrative tasks such as printing, shipping, and filing, ensuring smooth operations.* Increased efficiency in the Customer Service department by analyzing, revising, and documenting protocols.

* Conducted outreach to healthcare executives to recruit potential candidates.* Entered resume information into the company database.* Conducted initial assessments and interviews with candidates for evaluation.

* Prepared and dispensed prescriptions under the supervision of the pharmacist.* Operated the register and provided general customer service.

* Processed experiment cancellations and efficiently scheduled students for experiments using Unix systems.* Advised students and evaluated papers at the end of each semester.* Developed and conducted experiments researching Social Value Orientation (SVO) types and decision-making.* Designed and developed a simulation of SVO types using VBA in MS Excel, contributing to research initiatives.