Tamara Gorrell Email & Phone Number

Dallas/Fort Worth Area

Processing claims and credit memosAssisting customers with issuesApplying payments

Dallas/Fort Worth Area

• Managing the field services accounts. (E-Automate, FMAudit, OMD, ODC, LaCrosse)o Over 1500 individual customer accounts. o Researching contracts.o Requesting credits when needed.o Correcting billing errors.o Correcting customer account information.o Applying cash.• Finding and reporting system errors.• Assisting co-workers with projects• Mailing out invoices and renewal letters• Assisting with setup of new billing portal

Dallas/Fort Worth Area

Currently an Accounts Receivable/Collections Analyst. Managing the $50 million/yr. Walmart account.o Investigating and gathering data for all chargebacks.o Filing claims with Walmart to receive paybacks for deductions.(Won back $186,664.72 in August)o Issuing credits when needed.o Gathering remittance data for the payments and compiling it in an excel document for the Cash App team to easily read. (Reduced cash application errors by 98%)o Experience using Retail Link, Direct Commerce, High Radius, and .Com Vendor PortalsManaging 1000 smaller business accounts (Including Nordstrom and Grainger)o Investigating and gathering data for all chargebacks and disputes. o Issuing credits when needed.Issuing credits for all business returns within 24 hours. Assisted with Cash application of checks. Admin for FIS GETPAID system. o Enabling users.o Reporting outages.o Changing selection data.Previous role: National Customer service representative:Flexible to working different lines of business (i.e. Retail, Occupational, Paint & Hardware)Supporting Farm and Ranch accounts such as TSC, Blains, Rural King, and Atwoods.o Placing special orderso Setting up VAS (value added service)o Managing and maintaining .com orderso Placing and maintaining blanket orderso Resolving order issuesSupporting Sporting Goods Accounts such as Cabela’s, Sportsman’s Guide, and Dick’so Same duties as Farm and Ranch accountsSupporting Occupational accounts Such as Staples, Minn.Workwear, Huebsch, and Wolfe Diversifiedo Same duties as Farm and Ranch accountsConsistently working on special projects.Whenever needed, invoiced special cut orders.Whenever available, took on projects for supervisors.When needed assisted the EDI team with item setups.Always looking for ways to improve day to day processes. Assisted Co-workers with projects, orders, or accounts whenever needed.Assisted with the switchboard when needed.

Fort Worth, Tx

Working as a Tier 2 technical support specialist supporting all devices Sprint sellsHelped customers understand bills and take paymentsMaintained a low Average Handle time while assisting customers

Fraud Prevention Analyst Consistently fulfilling managerial roles during management absence.An essential part of interdepartmental communication to properly handle all customer service related issuesAble to identify and report any hardware or software issue involving day to day functionsThe first Order Verification agent to take over the Impulse system.Headed up the Accertify system implementation.o Helped to write rules in the Accertify system to prevent fraud and to allow legitimate customer’s orders to flow through the system.o Reduced Fraud to less than 0.5% (one of the lowest in the gaming industry)Worked with Decision Manager and Sterling since day 1 of each system launching.Worked with all chargebacks from our online sales to compile data and stop future fraud.o Research chargebacks to see if we can win the dispute. In April 2012 we won around $8000 from direct to consumer chargebacks.

Worked under a contract with T-Mobile as a PDA Technical Support Agent. Became a lead agent taking escalations for a call center of over 200 agents within 6 months. Helped to train 90 new agents.